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CORNERTOYSTORE
Contributor
Status: Completed
Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages. If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be part of the "Delivery Guarantee program?"
53 Comments
cs17
First-timer (legacy)
This should be automatic. As users of your platform we expect you to be on top of the most important required integrations such as this. eBay is saying Shipstation is not a eBay Shipping Platform Partner and this is causing people to move look at moving to Shiprush and Shippo! Please make this a top priority
scott29
First-timer (legacy)
PLEASE DO THIS ASAP!!! WE DONT WANT TO CHANGE TO SHIPPO OR SHIPRUSH..!!!!!!!
CORNERTOYSTORE
Contributor
There are now about 6 threads on the Ebay guaranteed delivery forum about including ShipStation as a viable solution for meeting Guaranteed Delivery requirements. Any progress from SS end, or can we sellers somehow help by doing something with Ebay?
guitaraudio
First-timer (legacy)
Seeing as eBay is rolling this out on the front end in a couple days, can we get an update on when this may be available with ShipStation? Otherwise, we will have to move over to Shippo or Shiprush for all of our eBay orders at the very least.
orders74
First-timer (legacy)
Agree with the chorus of comments. We're cheering for you Shipstation Team because Unfortunately this is becoming a necessity really quickly and I would really hate to have to use 2 platforms specially because Shipstation's UI is soo much better than the other 2 "qualified providers"
troy4
First-timer (legacy)
Any updates on this feature request?
khilsgen7
First-timer (legacy)
Please. Please. Please!
paul28
First-timer (legacy)
There is no questioning the importance of this add. We will be forced to switch platforms if not implemented very soon. Our competition will pull away shortly as this is not allowing us to compete on the same level. This is very surprising less favorable platforms like ShipRush and Shippo are ahead of Shipstation on this feature???? This should be an absolute embarrassment:(
CORNERTOYSTORE
Contributor
Any updates?
amberb
First-timer (legacy)
Looking forward to seeing Shipstation for eBay Delivery Guarantee so we do not have to look elsewhere.