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yesterdaysco
First-timer
Status: New

Currently, when dispatching an international order using GlobalPost International the tracking number that is populated and shown in ship station, pushed to Shopify and emailed to the customer will link to the USPS site which only provides domestic tracking to the forwarding facility and no other updates. Because of this customers have concern about lost packages and we receive many emails that could be avoided if this function was available. We have added the GlobalPost tracking page to our FAQ/Shipping Policy pages but ultimately not many customers look at that section before emailing their concerns. 

2 Comments
RainbowRules
Rookie

Same here, except we ship with S.F. Express. I'd like to be able to customize the list of Carriers and include our own for manual shipments, instead of being stuck with the list SS has made that has many often-used carriers missing, and therefore the tracking doesn't work for any of these.

Status changed to: New
Manager-Erin
Community Manager
Community Manager