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Code of Conduct


Our Pledge


This Community was created to provide ShipStation users with a safe space to engage with each other about ShipStation’s products and services, to find solutions to complex shipping problems, and to share tips and tricks of the trade. In pursuit of these goals, the ShipStation Community Team pledges to do our part to maintain a productive community space that is welcoming to all regardless of age, race, ethnicity, gender, identity, and level of experience. 


Our Code of Conduct


Adhering to standards of behavior will create a positive community environment. We’ve included a list of standards to follow as well as some examples of unacceptable behavior. Use these examples in conjunction with the guidelines above to be a successful and inclusive member of the Community. 


Standards to follow:


  • Be kind and welcoming to all members.
  • Use welcoming and inclusive language.
  • Respect gender pronouns where provided. 
  • Stay professional and respect others’ experiences even when you may personally disagree. 
  • Be constructive when providing feedback and be kind and gracious when you receive constructive feedback from others.
  • Do your best to post content in the relevant areas and stay on topic.


Examples of unacceptable behavior: 


  • Contacting a member outside of the Community without explicit consent from the member. This excludes any social links provided by a member on his or her profile page. If these links are shared it is implied that an initial connection is welcome.
  • Intentional violation of the Community Guidelines. 
  • Harassment or discrimination of any kind. 
  • Sharing other members’ private information without explicit consent.
  • Derogatory comments, trolling, or personal attacks of any kind.
  • Use of sexualized language or imagery and unwanted sexual attention. 
  • Any conduct not listed above that could be considered inappropriate in a professional environment.
  • Political or religious discussions of any kind.


Policy for Violations 


A violation is any action that violates our Community Guidelines, including our Code of Conduct, or our Community Terms of Service. Unacceptable or inappropriate behavior by any member of the Community - including moderators, administrators, and other ShipStation staff - may result in immediate disciplinary action, including a warning, up to and including termination of a member’s Community Account. 


All members are required to comply with directions from moderators. 


The ShipStation Community Team has the right to modify or remove any content it deems in its sole discretion to be a violation of our Community Guidelines, including our Code of Conduct, or our Community Terms of Service, or any content it deems in its sole discretion to be detrimental to the health of the Community and/or its members.