Discussions

There is no option to make a shipment a warranty shipment through Shipstation on the customs forms. In countries like Canada or Mexico, there are no Duties or taxes on warranty shipments. You cannot set the declared value as $0.00 and you can only send so much as a gift. Still testing the sample selection even though a Warranty is technically not a Sample. We select bill taxes and duties to payor but sometimes still end up with taxes and duties that we should not pay! Need this feature! Business have Warranties. 

Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected. Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shipping charges", it adds two items to the commercial invoice -1. Incoterms of DDP2. custom text that states to bill charges to [account used for shipping]When the shipping account being used is our own account, this is not an issue as we are the shipper (which DDP outlines as the shipper is paying for duties) and the custom text says to use our shipping number.  When the shipping account being used is a 3rd party, these two statements are contradictory as DDP says to bill the shipper and then this custom text says to bill 3rd party.  This is a real issue that needs to get resolved ASAP as it holds up shipments and generates hours upon hours of un-needed communication between FedEx and the shipping department over the

Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.

PayPal shipping changed over to Ship Station.  There is no tracking number on First Class packages.  My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing something or not doing something correct, to get a tracking number on the label? 

PayPal shipping changed over to Ship Station.  There is no tracking number on First Class packages.  My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing something or not doing something correct, to get a tracking number on the label?   

I am totally mystified why one single individual order imported from eBay (correctly) resulted in creating TWO separate shipments in my SS account.  The two separate shipments are in ONE SS order number, marked 1 of 2 and 2 of 2.  Of these, order number 1 (correctly for the ebay item purchased) has the subject/item name filled in correctly. Order #2 (for the same ebay item) has a blank for the subject/item name.  I hope I've made it clear what happened. There was only one ebay order/purchase; but in my SS queue of labels to print - there are TWO separate shipments showing for which to buy labels. I contacted Live Chat and the tech was good but really didn't resolve anything.  I don't think simply marking a duplicate as "canceled" takes care of the problem. I don't want this happening in the first place. Has anyone else had this same issue and how did you resolve it ?  I'm in the trial period for SS and this is very disconcerting because eBay is the on

Hello!Anybody successfully connected Wayfair marketplace to shipstation? I did, but shipstation do not retrieve orders from my Wayfair. Could you please advise and/or provide with your steps?Thank you!

I am trying to use the scale I received from Stamps.com - which does connect, but the connection does not seem to stick.  What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arrow on the right side next to the W(eight) icon.  What shows is that SS "thinks" that either my keyboard or mouse (there are choices for both) is in fact the scale option.  Of course that doesn't work.  TWICE your techs have "fixed" the problem but the fix apparently is not sticking!  They got the choice for the scale to show and checked out my settings and supposedly that would be permanent, but Lo and Behold, when I went to print a label this morning, it's GONE and there is the former Keyboard/Mouse ONLY choices.  I WAS able to get my scale choice back (going to Gear/SSConnect and there was the scale option - thankfully - but why was it not there already when I tried to choose it? Why did I have to go persona

I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information off of the customs documents and eliminates the option for paperless shipping as we need to manually customize every custom form we send out. There has to be a better way of doing this. Any suggestions?

ShipStation provide a webhook solution that is great, but it would be very helpful if there is more Types supported.Right now we have webhooks for: New Order,  New Item, Orders Shipped and Items Shipped.It would be very nice if we have also for: Order Cancellation, Order Update (address or items change) and Order Assign (when order is assigned to a different user). It would reduce a lot the amount if requests i need to do to the API endpoints to check if some of those informations got changed, and it might help many other developers too on this integration. 

How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you

I've agreed to do order fulfillment for a friend's company. But we need to have a different return address on their shipments than on ours. The only way I can see to do that now is to pack and print labels for all the orders for one company and then go in and change to a different return address and do all the orders for the other company. I thought upgrading to a plan with multiple users would let us have multiple return addresses, but now I'm not certain. Is there a way to do this, so the return address is keyed to the user and not to the account?

We need to compensate for the cost of insurance on our shipping costs. How do we include this? We charge a 50% insurance for every shipment over $200.Currently, ShipStation doesn't regulate charging customers. All matters including charging customers and how much to charge will be configured outside of ShipStation, but Shipstation calculates the insurance rate & offers shipping options to the customer as they are connected we need Shipstation to add to the cost the amount of the insurance that is a Shipstation issue, not Shopify issue Shopify has no way of knowing the cost of the insurance, Shipstation does.   The shipping options feature only includes checkout rates, not insurance. When it comes to charging customers for insurance, ShipStation isn't able to assist with that.  There is no way for Shopify to know without Shipstation telling it what the insurance will be.  Shopify can't calculate something it has no information o

Hi! We operate multiple ecommerce sites but also have retailers placing direct orders through quickbooks. We generate PDF invoices to print and then manually create labels in shipstation. It would be great if the developers could enable a way to attach PDFs (or other files types) to individual orders in shipstation. So if a team member is working remotely and generating invoices and manual labels, team members printing out the labels could also print the accompanying invoices. Thank you

I was just told that currently ShipStation only supports 4x6" labels or 8.5x11" labels, but we have a new shipping box that we need a smaller label for (max of 4" x 5 1/2") and won't be able to do that. Luckily we can make the 4x6" work, it just looks a little bit silly, but if multiple label sizes were available in the future that would be great!

Hi!I just wanted to request to add a feature, or to change something small in a feature that exists.I want to import a gift message from my Woocommerce store to shipstation, and I can do it with custom field 1,2 or 3 - but the problem is that these "custom" fields will only allow to import 100 characters, no more. On the other had you also have the "gift note" field that will allow you to import up to 1000 characters, BUT Shipstation did not enabled the import of this fieild from Woocommerce to Shipstation. I know that with ShipBob, you can import the Gift Note or Gift Message >> https://support.shipbob.com/en/articles/5423981-gift-notesI would love to know if there's a different solution!

Has anyone had any success integrating CommerceHub and Shipstation?  Jennifer

i have a mac with the latest os and it doesnt matter what i do my zebra printer works sometimes, and others just will not work.  it is connected by usb and my other std printer works fine all the time.  i can unplug the usb and plug it back in and sometimes it works, but not most of the time.  I swapped the printer with one i have connected to a pc and the printer works fine on there.   wth is going on?  i replaced all cables and still similar.  once it starts it seems to do ok but left for any extended period of time 10 min or more.  it will not connect.   it worked great for at least 2 years and now it is driving me crazy.  i would get another one but this one works sometimes and works all the time on a pc so its not the printer.  

Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another account and enter their account #.How do I enable this when using the UPS provided service. We do not have a separate UPS account other the integrated one provided by Shipstation? Thanks,Norbert

Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stocks on hand while collecting the products with the pick list at regular checks. Many carrier SKU codes and Warehouse locations not available except Royal Mail.Here, you should be able to automatically enter the sku code, shelf location and the purchased quantity in the space left on the labels coming from them.you are the developer.When there are additional spaces in the format from the label provider, you should be able to evaluate these spaces. Thanks Kind Regards 

Currently Shipstation won't update your orders if you do a partial refund if the order is older than 24 hours. Say if I have a customer who has orderedBlue socksRed socksBlack Hat And they then call and tell me to cancel the black hat. I go ahead and send them a refund, but shipstation does not update and still tells my packers to send the black hat. This results in customer receiving an item they have not paid for. The only way to get around this issue is to contact ship station and get them to do a backend backdated refresh. Our frontend refresh function does not make this update. Shipstation has confirmed that this is problem and have asked me to also post on the noticeboard

The tracking numbers on Shipstation have the useful icon beside it that shows the Shipments status " Delivered, In transit, Unknown, Exception, Delivery Attempt, etc. These statuses are great as with this we do not have to look one by one into the tracking pages to know what's going on with the package. I make bulk shipments for my clients and they want to know the status of the shipments but I can not give access to Shipstation to all my clients so I download reports with the tracking numbers and give that to them but this status icon is something you can not export on the Reports and can not filter either. It would be incredibly helpful to my company to have this column on the excel reports with the status of the shipment. As I would be able to share more accurate reports with my team and clients.  

Our business does quite a bit of local deliveries for our wholesale business. We've started doing more 3PL work, warehousing and fulfilling other brands. Currently there is no way assign a Local Delivery shipping option on orders. It would also be great to be able to assign a cost associated with the local delivery, in the case where you are needing to charge a delivery fee to the customer. 

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate a new order? I figure we could export and then import and make changes, but is that really the most efficient? Would love to hear some of you workflows or that an option to duplicate an order is in the works.

Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages.  Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!