Discussions

I'm would like to update the internalNotes field of an existing orders with our shipping cost (Status = awaiting_shipment) before I complete the Marked Ship API. I sent the API with the Order Number, OrderId and OrderKey (along with all the other required header fields) and I get the error below.  We validated that the OrderId exists, so we aren't sure why we are getting this message.  At first I was getting an 400 error because I didn't have all the required fields, so I added them.  I am confused by the note "This call does not currently support partial updates; the entire resource must be provided in the body of the request".  I added all the required fields to get the 200 status code, but now it can't find the ORderID. Anyone have this issue? "status_code": 200,"errorMessage": "Order 1004529220 not found. If you are attempting to create a new order please omit the orderId and try again."

I am confused as to how to ship a Shopify order via the API.  What is the proper sequence of steps to:Ship the order (creating a label)Telling Shopify the order was fulfilledSince my customer ships via Shipstation and it gets marked as fulfilled, I know ShipStation does it.  I just don't understand how to mimic those steps programmatically.  For instance, if we use "shipments/createlabel", there is no way to specify the order id.  If I use "orders/markedship", the "orderId" ShipStation needs is probably not the order id from the Shopify Store, but is probably the internal orderId ShipStation has. Our plan was to do this:Get orders and products from Shopify via their webhooks.Since Shopify store has a link to ShipStation, it can communicate the orders to ShipStation (like our current customer does)Process orders in our systemShip via ShipStation.  I assumed this step would update Shopify, but I don't see how it can, thus my confusion.So maybe our thinking i

How can i create labels for UPS Germany ?is there any option  ?Thank you    

Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter.  It seems to retain the "delivery time" that shows when it was first configured.  The refresh icon right next to it does NOTHING.  Is this a setting somewhere, or is this a bug? Is this occurring for anyone else? 

Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It would be nice to have it automatically select the "awaitining shipment" option so we don't need to use our mouse every time. Or it would be nice to have the awaiting shipment item at the top (the shipped order was at the top). Thanks! 

Return Received date can't show in sequence, which is not easier for warehouse & service team to manage.  Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so that service team could easily follow up with refund or customer's inquiry.

When will the Integration with Loomis Express work?  When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)" 

How do I reverse a bulk action that was applied to too many items? I'm stuck paying extra for a regular letter because I didn't realize it was checked off when I applied the bulk non-machinable action.

Is it possible to export a csv of all orders that includes the return label information?  We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, tracking number, etc

I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunately, it looks like that Tag would need to add manually to the new shipment after splitting that. Any suggestion on how I can automatize the Split orders to not cause inventory errors in our Inventory System?

We are unable to connect to the marketplace Mercado Libre (Beta). Mercado Libre is available as a marketplace:               when trying to connect, we are receiving the below error message                 We contacted Mercado Libre to inform them of this bug today. If someone is experiencing a similar issue, please let us know.   The error message has been there for a week now.

Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates?  Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directly, can see this surcharge is included in the quoted price. https://auspost.com.au/business/shipping/check-postage-costs/fuel-surcharge Any ideas how to add this surcharge? Strange that the carrier doesn't include it in the quote it sends to SS via the API. 😕😕 Cheers, Paul. 

Store connected like always and as of today no orders importing.  Eventhough I have a Bronze plan I have no chat to let ShipStation know of the issue.  I contacted Big Commerce and they are saying ShipStation is the problem.  Anybody else in the same boat with Big Commerce and shipstation?  Is there a work around?

Link directly to order URL -- It would be great to be able to build a link from our CRM to an order in ShipStation. Or Instead of "If you enter the order number at the end of this URL, it will pull up the specific order you are looking for" allowing to search by order ID, as preforming a quick search by order # can yield additional results such as SKU for instance.  

Why is the Captcha popping up now on login.. We pay for this service we dont need a CAPTCHA

We are trying to print UPS Labels from our Zebra ZP 450 and the barcode information won't print.  Prints fine on our 8 1/2' x 11' regular printer..

If there are colors, sizes or other customer selectable options/variants, they do not show up on the Product Sales reports in Insights. So, if 10 shirts are sold, 5 red, 5 blue, the report only shows 10. Those options are visible in each order but do not migrate to the report. Is there a way to accomplish this now that I am not aware of, or, can it be added in the near future? Thanks. 

We have been using shipstation for years, and one of the features we have needed and as we grown and have more shipping employees we need more efficiency options.  We need a way within the order for a shipper that is working on an order  say the order has, 5--christmas tree, 3 candy canes, 4 hats, 2 eyes and the shipper is pulling the items and he is short 1 candy cane.  We need the ability to mark on that line item that it is in waiting for that part.  This way anyone else who looks can see this order is waiting on a part and when that part is available it can be grabbed and be shipped.  But that would also mean the other items would need to be able to be checked off that they are pulled preferrably by the quantity.  So this can also serve as when a customer emails if they didn't receive something customer service can look up the order and see if it was checked off on.  Right now we are and have been doing this by printing every packing sheet and wri

Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?

Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre negotiated rates with Hermes, instead of Shipstation's. Considering Shipstation and Hermes already have two integrations together, when will you enable integration with our own personal myhermes account? Other integrators like Zenstores offer it already. If it is not in the foreseeable future, then i will look for other integrators. 

Occasionally the connection with a store fails and Shipstation stops importing orders. That's all it takes is to press the "update all stores" button and it fixes itself. However, we are not notified when orders stop importing, and therefore sometimes days go by without us knowing that shipstation is not importing and fulfilling orders, and so orders end up going out late. Shipstation needs to add the functionality for a notification email when this happens! You can't expect users to monitor shipstation 24/7. This is so basic and should be straightforward to implement. Please add it asap.  

getting log out automatically few times a day i was about to print the lable then it takes me to login page is anyone else having this issue ?

I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any suggestions?? brian.boss618@gmail.com

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Thanks

I believe it would be very beneficial to all users to allow for the electronic submission of customs forms with UPS From ShipStation -- just as it is for FedEx, DHL Express, and UPS Standalone accounts.