Discussions

When exporting Inventory, all count columns should be included. For shops with smaller inventories, a difference of 1 or 2 products is important for inventory planning.

We're new to bundles and inventory sync. These features are crucial in our store, but we sometimes encounter an issue because the bundler calculates inventory to include all available single products. We don't maintain huge inventory levels, so that sometimes leads to an issue where someone buys a bundle (consuming the last available child SKU's for one or more child items). On the same order, they also include all available child items, essentially "double-dipping" into our inventory.We'd prefer to see a feature that preallocates child-item available inventory to X number of bundles, for example 1 or 2, if there is enough inventory available. In this way, a shopper would only see the bundle SKU in stock, not the child SKUs.So a bundle made of products 1xA, 2xB, 1xCwhere on hand = 4xA,4xB,10xCwould sync available quantities to our stores as follows:Bundle: 2x (assuming precommit level set to 1)A : 3 (note that 1 is already committed)B: 2 (note that 2 are already committed)C: 9 (note th

Currently, I'm having to manually enter the MID code on the customs declaration for each shipment to the US.It needs to be added as a field in the product information. 

I'd love to have the ability to toggle on and off which information shows on the default packing slip. For Example:Customer Phone Number: On/OffCustomer Note: On/OffRequested Service: On/OffWhen a completely custom invoice isn't necessary, this minor change to the basic tier would be a huge quality of life addition.

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a product for a manual store. Everything is a manual import and there are no external connections. I have tried hosting the image on GDrive as well as ImgBB (recommended by a mod). When I look at an order status, it never displays the product image - just the grey box.I have tried both jpg and png and different image sizes - all same result.Some say it's an https vs http issue, however almost every service defaults to https (even if you can the Shipstation URL to just http).I am just entering the URL directly for the image hosting into the product screen (as shown in SS docs).What am I missing / doing wrong?

Would like an option to display all the shipping rates rather then displaying the cheapest live shipping rate between Bigcommerce and Shipstation. I have customers who would prefer Ups over Usps as lately the post office hasn't been the best in certain areas. But unfortunately since our Usps Priority live shipping rate always shows 2-3 days and is close in price to UPS, it only shows my Usps rates. So I would like the option to display ALL live rates no matter the price difference so my customers can have a choice. 

Trying to configure live rates for BigCommerce with Shipstation. The options quite frankly aren't what they claim to be.  Yes, I understand that ShipStation will only show the cheapest rates for "similar services".  But how "similar services" is determined seems to be based upon delivery time estimates that aren't comparable to real world experience.  No one in their right mind would compare USPS Media Mail to UPS 2 Day shipping.  But guess what?  In some cases, ShipStation's algorithm does.We sell books.  Not big, but heavy.  Shipping rates are a major issue for us.  We want to offer our customers a range of options: 1. the cheapest; 2. Not the cheapest, but more reliable; and 3. Fastest.  While most of our customers only want #1, a significant number of them want #2 as an option.  And it seems that is impossible with the way ShipStation is set up.I've taken the time to set up these 3 different categories in the "Checkout Rate Displays

Our business ships from 2 warehouse locations one East Coast and one West Coast. We use FedEx to ship from both locations but need each location to have labels printed using different account numbers for package volume to be recognized and billed correctly. We could accomplish this seamlessly with an automation workflow that would allow us to pre-assign the East Coast FedEx account # shipping option to those area's packages specifically; however, it only shows us our default carrier option which is the West Coast FedEx account #. This is problematic because right now we have to manually select each East Coast package to have the East Coast FedEx account # service option every day which is very time consuming and defeats the purpose of having Shipstation to save us time on shipping.  Please allow ALL carrier options to display in the automation settings to help us achieve what we need which would simply mirror what we see when manually editing the package on each order vi

Currently we have some line-item properties we set in Shopify. Most line-item properties are visible to the end-user, unless you explicitly start its name with an underscore, in which case they're considered private and for internal use only.Right now, those private properties are being output on the pick list which is confusing for our shipping team. For instance, we might have a property called `_uuid`, and now `uuid` is showing up as part of the product description on the pick list.It would great to either:a) have a way to specify which line-item properties should be ignored and omitted from the printout, orb) just automatically ignore line-item properties that begin with an underscore.Thank you,Darren

I am having issues with bundles created in Recharge (through shopify) and how they work in shipstation. I've had a number of them duplicated when they were coming across. The first time would come without an image and the second would have the image. The great folks at SS had me inactivate the bundles that I created in SS and then it seemed to work. They told me that Recharge does all of the work on both Shopify and shipstation. My question- Now, I cannot open the bundle under products. Anyone know why that is?  

I know this topic has been brought up already, but here's another plea to PLEASE give the option to disable 2-factor authentication. It's such a headache when working from multiple devices, which many small business owners must do constantly as the work never ends wherever we are in the world. It's a thorn in my side, and apparently many feel the same. Please give us the option to disable at our own risk. That is all. No response needed, simply offering feedback. Thank you for reading!

Hello. I use ShipStation daily (or several times per week, depending on the week), but the site always requires a fresh login, never remembering my device. I check off "Remember this device" each time, use the same browser, and never clear my cache; however, with each visit, the site continues to ask me to log in. It's not a big deal, but it would be nice if login sessions lasted longer.

Greetings,my company specializes in developing SaaS solutions for ecommerce merchants, and we would like to integrate ShipStation with our product, but we are unsure whether to use ShipStation API v1 or v2.From what we could tell based on your API documentation, the v1 API appears to be better suited for our purpose, but we are also concerned with API availability in the future. Are there any plans to add new features to the v2 API or remove features from the v1 API? Will the v1 API be discontinued? What about availability of APIs to ShipStation users? Any other updates regarding ShipStation APIs?Robert BenićApplication Software Developerlebesgue.io

Hello, do you have product locations showing on your pick list? We are thinking about adding these, can you do this on the fly or is it strictly a bulk update with a csv file?Thanks

Recently, we had to add new shipping service types in Shipstation following integration updates from Royal Mail and Parcel Force. However, we’re unable to install two specific services (BYB/BYH product codes: ‘International Tracked Heavier PDDP’ and ‘Global Priority ROW DDU’) directly through Shipstation.No explanation has been provided by Shipstation, and as a result, we’ve had to suspend all Parcelforce deliveries to the USA. Is anyone else experiencing similar issues with adding these services or codes in Shipstation?We urgently need support around:BYB/BYH product codesInternational Tracked Heavier PDDPGlobal Priority ROW DDUAny feedback or solutions would be appreciated.

This seems like a no brainer - we use Shopify and have both the HS Code and Country of Origin as part of our inventory item. When pulling an order into ShipStation it automatcally pulls Title / Description / Qty / Value / Country of Origin and NOT the HS Code. Despite it being a part of the inventory item. HS Code is EXTREMELY IMPORTANT!This needs to be addressed ASAP. This seems like it should be automatic. warren@captcancomics.ca

ShipStation 3PL Add-On should retrieve "Delivery By Date" from the Client to 3PL.To be able to check Last Promise date for the customer and Calculate best shipping option on shipments. SincerelyShipFifty Managing PartnerAli Dincer

Shopify's "Collective" app is adding "properties" to the line items that are importing into Shipstation as useless junk info. These "properties" are causing duplicated lines in the Shipstation Order Summary, clogging up the documents and adding unnecessary length and complexity. It similarly complicates Pick Lists and shows on Packing Slips.If Shipstation could choose to selectively import these non-essential pieces of information, that would help to uncomplicate Shipstation's forms and greatly improve fulfillment. As the number of "partners" we work with in the Collective app grows, this problem will multiply the length of Order Summaries and Pick Lists to an untenable degree

Since we're able to have multiple boxes / shipment and split shipment. It would be great if Shipstation has a way to record which items were actually packed in which box. Example: Product A in box 1, product B/C/D in box 2, product E in box 3, etc.  Then we would have multiple packing slip telling the customer what's inside each boxes.Useful for our company and for the customer. The customer doesn't have to open a box to know what's inside. Our company has assurance that the order was packed correctly can protect ourselves if a customer claims part of the order was not received.If we're allowed to ship multiple boxes through Shipstation, Shipstation needs to support packing slip for mutli box shipments.

We currently have 2 FedEx Carrier ID's set up in ShipStation.Each Carrier ID connects to a different FedEx Account.ShipStation makes you select one as the defaultWe have 2 selling Channels as well.Each selling channel connects to its our WooCommerce store.Our goal is to use one FedEx Carrier ID for one Selling Channel and the other FedEx Carrier ID for the other.The issue is that ShipStation will only allow you to map shipping services to the DEFAULT Carrier Id (when 2 of the same carriers are set up) We also tried using automations for this but hit the same issue.Having the ability to map to desired carrier id regardless of duplicates or defaults would be a nice feature. 

Issue: Images not showing up on the shipstation interface for 1/4 of catalog after updating to Bigcommerce V3 connection CS has stopped responding. Has anyone else had this issue with Bigcommerce V3 connection? Do you think it is possible this connection will not bring over a parent/main SKU photo for a variant that does not have a child level photo? Is this a problematic URL, does it need to be fixed? https://cdn11.bigcommerce.com/s-sgvho9y4/products/205/images/5088/457D36H_1__60556.1638997467.1280.1280.jpg?c=2Here is one that is working: http://www.empireabrasives.com/product_images/f/629/IMG_5192__00776.jpgCommon issues from CS that I have already checked: The ShipStation app sees a URL and registers it, but it fails to load the image. This would explain why it's not flagged as having "no image." Can someone explain this to me? My images are not large, all under 75K and JPEGs Open the product details and look for the Image URL field.

Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction invoice, even if I tried with every carrier individually, and I extended the date range...Thank you for your help.

I just wrapped my head around all the Canada Post/ Zonos crap (which Shipstation still doesn't seem to have implemented, not that it matters given the damn strike)So now I have to ask, can we ship to the US from Canada using DHL or UPS? Does Shipstation handle the duties, etc? Or do I need to go through the UPS/ DHL website and handle each package individually and pay duty on their sites?What an absolute nightmare. 

I am using Dropship Manager to send orders to my factory to drop ship directly to my customer.My factory habitually has over/under runs, and we ship and bill the customer for the true amount, often different than the ordered amount.Is there any way for my factory to change the quantities of the items to reflect the true amount being shipped on the packing slip printed from shipstation?

ShipStation's Inventory Sync feature does not currently support synchronizing inventory with Zen Cart.  We are hoping this could be a consideration by your team.