Discussions

Managing tags is one of the most powerful ways to organize and automate workflows in ShipStation. However, the current API requires a separate call for each tag added or removed from an order. This quickly becomes inefficient when managing orders that need multiple tags applied at once.For example, if an order needs three tags, we must send three separate API calls. At scale, this creates unnecessary overhead, slows down automations, and increases the likelihood of hitting rate limits.By enabling the ability to add or remove multiple tags on a single order in one API call, ShipStation would:Improve efficiency: Reduce redundant API calls and speed up order processing.Enhance scalability: Make it easier for high-volume shippers to manage large batches of tagged orders.Reduce strain: Lower overall API traffic and system load, benefiting both users and ShipStation infrastructure.This enhancement would be a small change with a big impact on API usability, making tag management more practica

I'd love to be able to bulk update my customs item and price. (IE it automatically populates the item and a price but it's not always accurate) i'd love to just be able to click a few and update more customs info

There is no item description and item SKU the most essentials order info on the custom export order template.  

I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work.  The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never adjusted.  I have reached out to support, but its been a week and I have not yet received a response (this appears to be typical). Anyone else having this problem or any ideas what could be causing it? Thanks!

Hi there, is there any plans to integrate with the accounting software Xero? 

I would like to edit the shipstation email that sends out for shipment notification. I can see the edit button when I click the three dots next to it but its greyed out! Is there a way to edit the default email or do I just need to create a new email template? Thanks to everyone in advance. 

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Hi everyone,I’ve noticed that the default packing slips include an extra “related products line” that shows additional information on the description section under each item. In my experience this creates unnecessary confusion because it makes the slip look like there are more items in the order than there actually are. This can lead to mistakes when packing and shipping.I was told the only way to remove this is to upgrade to the Silver plan so the packing slip can be edited. That doesn’t feel very logical or fair. Showing related products or even a description section, should really be an optional feature that merchants can turn on if they want, rather than something that is forced by default.It would be much more user friendly and accurate if this line were something we could enable or disable ourselves without having to upgrade plans just to remove it.Thanks for considering this feedback. I think it would make the packing slips much clearer and help prevent errors.

Hello,There needs to be a variable to call on our custom packing slips that can reference back to the bundle SKU that each component is from. The order page lists this bundle sku no  problem - I want a way to call it for my packing slips.Also the images break when its turned into a bundle, we should still just list the bundle image, which exists before. no problem

We want to have a feature that will automatically declare discounts on orders, rather than manually changing (especially considering that on our site we have plenty of one off codes) and if we don't manually change them, it can cause problems on the customs (with higher order value shown rather than the actual value that was paid).Any suggestions on how to solve this or this feature is not available on shipstation, as that would be a huge dealbreaker for us.

Attention ShipStation Software Engineers and Developers: Please consider implementing a feature that allows for the complete deletion of a store, rather than simply making it inactive. Additionally, I have been experiencing intermittent issues with store importing. I have been a ShipStation user for a few months, and all of a sudden, this issue started happening a couple of weeks ago.

Ship station has all kind of crazy pricing for my customers and wont read real time rates. I keep loosing sales because of this. They blame big commerce and big commerce blames ship station. What is my best bet here? Shipper HQ any better??? I need a solution asap.

Would love to see the ability to update the Harmonization Field in batch orders. For businesses who only ship one product with the same code this would allow us to actually batch print. Currently have to go into each order and manually update the harmonization code before batching. This would also be ideal to add into the preset option to quickly print labels to US. Thanks!

I need someone to explain this. My company pays for our daily FedEx pickups on our FedEx account. But we rate shop for the best possible price for each shipment at the requested service speed. Why does it matter if I'm putting a "FedEx from Shipstation" package - with a label I paid for - in with a FedEx pickup that I'm also already paying for? What exactly am I getting away with that ShipStation decided there needs to be a $4 adjustment tacked onto each package?

Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then apply an automation rule with criteria that matches these orders, only a single user can view these orders. We need to allow multiple users with these restrictions and rule to view the same orders for one of our stores/marketplaces but not all of our stores in Shipstations. 

An error occurred attempting to update orders: Input string was not in a correct format. anyone else getting this?

you already enabled batch return labels. Please add the ability to return the labels to a DIFFERENT Return Address. PLEASE!!!

It would be great to be able to add a condition for scanned/verified. Currently its a very manual process to tag each order scanned/verified. Please make it so that we can create an automated rule to add a tag to an order once the shipment is scan/verified...not just show shipped. 

We need to display our customers' PO#'s on the labels, and the PO# is always inputted into the Order Comments section in BC. 

Hello  We are required to fill out MID information in customs declarations for all orders now.  However the new MID filed in "Declarations" has to be filled out manually for each product for each shipment.  It would be better if this could be populated in the "Standalone Product Detail" - Customs tab (as you can do Harmonization code) so it doesn't have to be entered manually each time.  Alternately it would be even better if this field could be integrated with the sales channel. 

we now need to use Zonos through canada post to have the tariffs billed to us for shipments into the USA. I want to continue to use shipstation but since this isnt supported i had to downgrade my acct as i can no longer use shipstation essentially. will be cancelling if this isn't added soon as i'll be paying for something i cannot use.  PLEASE MAKE THIS A TOP PRIORITY! 

Issue: Amazon Buy Shipping does not work for us when trying to create shipments using the following services:USPS Ground Advantage (<1lb or 1lb to 70lb)USPS Ground Advantage CubicThere is a window regarding purchasing label from carrier, it disappears and the label is not generated. On Amazon there is no update with tracking or a label made. This is occuring on any order with these services.Related Issue: If Amazon Buy Shipping Ground Advantage (any version) is in a batch during the batch processing, the batch will immediately fail all orders.As of today if we attempt to create a label as Amazon Buy Shipping - USPS First Class Mail it returns an error stating:The purchase request parameters are invalid, please call with the correct parameters or make another call to check eligible options (Bad Request, Carrier Error Code: InvalidInput). (400, 38c83795-07fc-4814-b7cb-6987122f7006)We have confirmed:The requested service in Shipstation is available when viewing Amazon Seller Central fo

my UPS rep says this will be the most cost and time efficient service for small  packages from canada to the us but shipstation doesn't currently support the option they are telling me. Any one else had this experience or is currently using express saver PAK shipping? 

Just received an email about realtime Checkout Rates - this great "new" feature that is NOT available to Shift4Shop usersWhy???Please make available for the Shift4Shop platform