Discussions

I cannot seem to find a difference between the On New Orders and On New Items webhooks. Both trigger when a new order is imported. You'd think New Items would trigger only if there's a change to an item in an order, but I've observed that making a change to an item (changing the item description/item options via the API) does not trigger this webhook.Am I missing something?

Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.

PLEASE allow us to add "Custom Field 1" (and the other custom fields too, I suppose) column in the "Shipments" section. I can enable this column to be displayed in "Orders," but for some bizarre reason you don't have that field listed in the display settings in the "Shipments" section and it is wildly annoying. That field is how our WMS system assigns the sales channel order number, and I have various things I need to check each day on shipped orders by referencing that number. The way it is now I have to open each individual order just to find that info. Thanks!

Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functionality be added? And if not a reasonable explanation on why>?

Due to the Canada Post strike, we shipped a package using Global Post Economy, as Shopify listed it as an alternative to DHL/Canada Post. We suspected that Global Post used Canada Post for the last mile, but we verified with ShipStation and they said it was ok. In a couple of days there was something posted on ShipStation, that Global Post was not ok to use, but it was too late as the package was already shipped.The package shipped on December 2. We didn't see any tracking movement, even after the Canada Post strike ended on December 19, but on January 7, the Global Post website showed the package had cleared Customs. It has not moved since then and tracking has not been updated.We filed a claim on Global Post on December 28th and received an AI generated form response, saying the package was not eligible for a claim due to the Canada Post strike and we could not file a claim until 30 days after the package was due to be delivered. We filed another claim on that schedule and were

Cant seem change UPS Ground from a "Flat" to a "Live" Rate.  The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any Ideas?

Hi ShipStation Team,I hope you're doing well. I wanted to check if there's a way to generate multiple UPS labels in bulk without creating an order. I understand that the Rate Browser allows creating single labels without an order, but currently, there isn’t an option to do this in bulk.Since I often need to create multiple labels for the same product, a bulk label generation feature would greatly improve efficiency. If this is not available yet, I’d love to suggest it as a feature request, as I believe it would be beneficial for many users.Please let me know if there are any workarounds or plans to introduce this functionality in the future.Looking forward to your response!Best regards

Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note from Buyer, Note to Buyer, or the Internal Note section, especially when multiple colleagues are handling an order. Most of the time, these notes serve as simple reminders. However, accidents happen, and notes can sometimes be deleted or modified unintentionally.Would it be possible to introduce a feature that tracks edit history for notes? Similar to how each order currently logs changes to postage assignments and user activity, having a history log for notes would help prevent loss of important information and improve team collaboration.Looking forward to hear any thoughts!

Hi All, Just wondering if anyone else has been seeing this same issue. Seems this is a new bug in Shipstation Connect. When we select multiple packing slips to print, the filesize sent to the printer is massive - and causes issues - I think due to the print queue being saturated? When selecting 100 or so orders and sending packing slips to print via Connect, the filesize being sent to the printer is above 11gb. Seems massive for 100 pages. When simply downloading the packing slips, the resulting PDF filesize is a much more normal 11mb or so. That PDF Contains all 100+ pages.I've opened a ticket with support and currently waiting a solution. Has anyone else noticed this? Thanks

Please create feature for Label Message (Sku) on USPS Amazon Buy Shipping.It prints on UPS Amazon Buy Shipping but not USPS Amazon Buy Shipping. 

Have a way to change the font in Shipstation overall. The font is so narrow now and hard to read when under my main orders, shipments, and products section. Fonts like Arial, Calibri, or Open Sans are much better than the narrow one being used—just a small suggestion. I googled a way to change it, and it was a common question asked by Shipstation users.

If someone can tell me what scale they use for shipstation that is consistent . i have been using onyx but this is very inconsistent. any advice?

Hello everyone,I’m facing an issue when trying to create a shipping label via the POST /labels endpoint. The error message I receive is:"Create Label Error: Insurance cannot be purchased without an Insured Amount."I would like to know which attributes are mandatory to successfully use this endpoint. Specifically, do I need to include an insured amount even if I don’t want to add insurance?What I don’t understand is that in the package object, I’m correctly including the insured_value attribute with the following values, as specified in the documentation:currency (string)amount (int)I’m also setting the insurance_provider value.I’m wondering if I might be missing an attribute or if I’m misnaming the insurance-related fields.

Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rather than print though the website. I would like SS to maintain the connection between SS and the ship connect

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront. I am in single store mode. I have enabled shipstation shipping in the magento admin panel but nothing seems to work. 

Without multi-currency support I don't know how we can remain shipstation customers, its limiting our international growth.Shipstation please sort this out, it's ridiculous. 

Please add in support for the new Shopify Exchanges feature.https://help.shopify.com/en/manual/orders/refunds-returns/exchangesWe have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

I now understand that Email Notifications are "no-reply".  It would be awesome if customers could reply directly to these emails.  However, if this is not possible please add a line of text on  "https://ship15.shipstation.com/settings/emailtemplates" that would make me aware that the email is a no-reply.  I had a customer reply to this email several times resulting in a sizable order cancelation.  Thanks!

HiThere are hotkeys to navigate to all other pages in shipstation such as Orders, Shipments, etc. But there isn't one to switch to the "Scan" page. This would be useful as the scan to verify function seems to rely on this window being selected first. Seems like a very quick and easy feature for you to add. Many thanks

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well.  Thank you.

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have seen instances where duplicate orders have been created: one order was in the live store where another version of it was in our test environment store, and customer service most likely created a return label (or performed some other normal expected operation) causing the duplicate to be created. It was not their fault: they performed their normal duties. This would have been avoided if customer service did not have access to the test store in the first place.

It would be really nice and extremely helpful is Shipstation supported multi currency imports. Right now everything imports into Shipstation in the currency of account (for us this is Canadian dollars), which is extremely frustrating when we ship a large chunk into the US and it consistently causes customs issues. If it imported in the currency the customer purchased (ex. USD) it would make it so much easier vs. converting the dollar amount. 

Trying to schedule UPS pickup "No shipments were found for this date."  I have 5 to be picked up.Why am I getting this error?

We have been receiving "Shipping service not found" errors when trying to batch label print our orders. Our warehouse managers will usually print 100 labels at a time. A few months back, we would get one or two of these errors a week.  But of late, we are seeing 20% (and more) of these errors.  What's strange is that for each order that generates the error, we are able to individually print the label without any issue.  Anyone else running into this issue?

In the last few months we see an increasing number of packages returned because Address Verification overrides address removing apartment or mailbox numberAddress verification  should not override the second line at all.