Discussions

It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavily on timely deliveries.Thanks for considering this!

hello,is there a specific rates for outbound shipments within 4.4ibs within the drop shipping style?

I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered shipping service accounts for automations to help simplify procedures and avoid issues with invoices.

 The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders. Anyone has the same issue? Thank you!

I am not able to get into ShipStation today.  when I log in to my account it just spins and nothing loads.  Is anyone else having this problem.  I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106

Been using ship station, for the past 8 years, we have now started using Shopify to integrate our dealer sales over QuickBooks but have noticed a revolving issue, that our dealers can't use the net 30 Payment details that shopify allows to ship our product through ship station because it doesn't allowed unpaid items to go Through. Was wondering if that's something that is on the horizon to be integrated, so I don't have to find another service that does, cause its so much better than any other service out there. 

Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it would to the same with customers UPS account numbers so customs charges can be directly billed to them.

So here is an idea... instead of setting the shipping label date in the label print settings, why not have every label go on today's manifest up until the EOD is closed out and the manifest printed? This would account for carrier pickup time fluctuations much better than picking a sort-of-when-they-pick-up time in the label print settings. I recently learned that due to my label cut off time being 12:30PM and my USPS pickup being 11:30AM, that hour every day was not captured on either today or tomorrow's manifest, resulting in 10-15 tracking numbers just showing "Label Created, USPS Awaiting Item" for the 3-5 days it takes USPS to scan it at their nearest distribution center (which for me just happens to be the dreaded Palmetto, Georgia one). Today I changed my label cut off to 11:30AM... but if USPS picks up earlier than that, any labels from pickup to 11:30AM will fall into this same no man's land of not being captured by either day's manifest. I've used Shipstati

We don't need customization, we just need the default to actually be readable. The packing slips print so poorly on 4x6 they are useless. The Label prints just fine but the text on the packing slips is so small and thin they don't print well. Please make the default bolder and larger. Thank you

Hello Community and Shipstation Web developers, .. We are requested to provide the MID # to US customs more often than ever and would like to add these to our Commercial invoice customs section. But the Product description field is limited to 140 characters and doesn't allow us to include both product description and MID #. Can you increase the limit of characters over 140 in this field or create another field specific to the MID # ? We need solution to this problem quickly, Thank you, Marc    

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been successfully delivered and this doesn't help us in tracking the order status at the backend. We can not mark the order as delivered in our system since we do not receive this kind of notification. If there is an alternative please let me know. Regards, Ansh

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from that bundle but it has a matching SKU, it will come out as two separate line items instead of combing them. Is this maybe possible to achieve by customizing the HTML code for the packing slip, or is that too complicated for ShipStations template to handle?

How can I stop notifying customers altogether when a label is created? I am aware of the additional notification options but I would prefer if no notifications are sent. 

I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada

I cant stand the new order pop-out screen. Too much scrolling to get things done. Cant it be made scalable?

anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "111­1711204­8385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings its too long or too short, so its a problem on small barcode label. 

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After printing the shipping label I received a "failed" notification on the shipping notification. I tried to push the edit button (like before) to modify/correct the email address and there isn't any "edit" button now. Per Shipstation the new software does not have email edit abilities anymore. Has anyone else had this issue come up? Can you please add this to future revisions to the software? 

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where UPS Ground may be 4 business days, sometimes USPS Priority will estimate 2 business days. This is never correct and is misleading to the customer, who then expects their order in 2 days. Can we please change this??

Hi Team,We have been buying shipping label through ShipStation.   Our accounting team would like to keep a copy of invoice for record.  But as of now ShipStation do not have a way to generate tax invoice for postage/s......

I sell on many ecommerce platforms including my own company website. All of our orders from these various platforms are run through Shopify. I have my Shopify account then linked with ShipStation to fulfill orders.In order to be compliant with Amazon OTD rules it seems like I'm going to need to purchase my shipping through Amazon. Reason being, if a package is late and you purchase the shipping through Amazon, then it doesn't count as a defect for your OTD rate.From what I can tell, ShipStation does not allow users to use the carrier "Amazon Buy Shipping" when orders are directed through Shopify. It will only work if orders are being sent either directly by Amazon to ShipStation, OR through Channel Advisor.I don't necessarily want to connect Amazon directly.. Because then the orders will double up from both Amazon and Shopify.Has anyone been able to find a suitable work around for this? Any help would be greatly appreciated. Thank you.

Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://portal.canpar.com/collectservice/?pay=true&locale=en Once there, you can't schedule a pickup. You are directed to re-enter all of the label information then you would have to purchase a label to schedule the pickup. I spent half a day in a chat with ShipStation and they recreated it, confirmed it, and had no other solution.I reached out to CanPar and they had no solution. They do not have a request a pickup option without making a label with them. A very frustrating loop with no solution. CanPar advised me that it might be easier if I opened an account with them directly but I don't want to do that. I liked the (seemingly) simplicity of using the ShipStation integrated option. Thanks! 

We'd like to be able to pull data through an API that is stored in Shipstation regarding address validation and more to the point, designation of whether an address is Domestic, Residential or International so we can apply the same designations within our CRM.

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as this is a feature we would need.Thanks,SC

Amazon buy shipping is likely the most used carrier integration on the ShipStation platform. UPS Ground saver is the cheapest service provided by amazon buy shipping and was added all the way back on May 8th 2024. It is now August. It is ridiculous that it isn't available in ShipStation still. When contacting ShipStation I was given no other reason than that it is "Confidential". It is as simple as adding a new service to the existing configuration. Seems shady that it is "Confidential" and I suspect that it hasnt been added to direct more traffic to ShipStations own UPS Ground Saver Service.Add the service.

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though.  Can you give people the option for no shipping / label required for this item?  Then I can make some deliveries myself and save people in wheelchairs for paying more for no reason.Please let me know how I can bypass shipping/ labels for some of my products.Please help@everyone