Discussions

Undo Marked as Shipped does not exist. Shipstation article says to use it in order to update tracking for an order being pushed to Etsy. How do I take an order, where we cancelled (voided) the first label, created a new label, and have it update on Etsy? Undo Marked as Shipped does not exist anywhere in the Other Actions menu as stated here:https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped

This is such a critical need of mine, especially during my migration over to ShipStation this week.  For some reason I was already under the impression that was a restriction.  I don't want my fulfillment team to see the invoice line item subtotals and invoice total of what my customers are paying.  I'm certain that many would agree that this would be a beneficial restriction.  I want them to focus on shipping only, and to not see these details. I can't express how much I would need this for the benefit of my business. If you can make this happen this week, then I would be so very grateful for your service.Thank you for your consideration!

I tried submitting this to ShipStation support and they suggested I post it here.When ShipStation calls our web endpoint using the GET method, it includes our API credentials (SS-UserName, SS-Password) within the querystring data instead of just leaving them in the authentication header. The problem with this is that our webserver log files are now full of entries that display our api username/password in cleartext (see below - data changed to "*"). 2024-08-08 02:48:38 172.30.5.66 GET /v1/17032/shipstation SS-UserName=******&SS-Password=*******&action=export&start_date=08%2f07%2f2024+17%3a47&end_date=08%2f08%2f2024+19%3a48&page=1 443 - 34.200.1.155 ShipStation - 200 0 0 49This is a security no-no, so I'd like to have the option to turn off embedding credentials wtihin the querystring in ShipStation.

I would LOVE to see a report that shows insufficient inventory that I could use to reorder. I don't just keep everything stocked on the shelves -- some items i keep but most I order as needed, so this would be so helpful!!! Ideally it would be a report that shows numbers needed, or basically an inventory status report that includes all statuses of orders and shows negative quantities if you've over-allocated or committed products. 

I am having an issue with printing 4" x 6" Packing Slip. The packing slip pictured shows, what eBay calls Item Specifics. What should be displayed is eBay Item Options. Item Specifics are not Item Options. Item specifics are nothing more than adjectives describing the item for sale. The buyer doesn't get to pick and choose Item Specifics. eBay Item options allow a buyer to select, let's say a different color or a different size of the item being offered. I understand why Item Options should appear on the packing slip but not Item Specifics. Any one else having problems with 4" x 6" Packing Slip when using eBay?  

When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks

Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following error:"Requested shipping service was not in the list of eligible shipping services returned by Amazon for this order. (Generic). (400, 6ce95632-adfd-4c11-9d0e-1f397dd4b385)"As per supports suggestions I have updated branding, approved all the terms and conditions in seller central, removed and reapproved MWS permissions in seller central, removed and reintegrated the carrier and reconfigured the store, all multiple times but nothing seems to work. Does anyone have any ideas before I abandon the platform? Ive run out of other ideas.Thank you

I got his error message when trying to use AMAZON Buy Shipping - Amazon Buy Shipping: New terms for Amazon Buy Shipping need to be accepted (error_code: AmazonTerms2022).  See attaches screenshotI already got into my AMAZON account and accept all the terms.How do I get rid of this error and start using AMAZON Buy Shipping ?   

We have a number of items in our online store that are collection only or local delivery, and at present there is no option to set 'Collection' or 'Local Delivery' for the service provider which would be very very helpful for staff fulfilling orders to immediately see on the list of orders awaiting shipment which orders are for collection or fulfilment by our company directly and which are not. I assume the easiest way to approach this would be to have an option to create your own 'custom carrier' where the list of usual carriers to select from isHope that makes sense.It would be a really valuable addition to a good system. As we use product tags for automation, this would work well in tandem. Also a link to a screenshot below where I think the 'custom carrier' or 'own company carrier' for example could go/ be found. Hope this gets looked at. Have spoken to support already and it is a feature that doesn't exist currently. 

I tried to create a $49 label last week and during "processing" something happened and it never finished. My order never got sent to "shipped', but there was a label sitting in my printing que for it and I got charged. When I went to print the label it gave me an error, like it doesn't actually exist, because it doesn't. So I contacted shipstation and they said they were aware of some issues that customers were having. Stupid me, tried to process the label again with the same results. So, now I've been charged $49 X 2 and no label has been provided. I still had shipstation support on chat, so I told them that it happened again. My third attempt was successful. It has been over 4 days since they charged my account 2 X $49 and they keep just telling me that I have to wait for their refund center to process this. I'm absolutely outraged because now I don't have the funds that I need to ship my other customers orders out. This should have been an immediate refund, but no, I'm sitting 4 day

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they are not on option to print on the slip. This is 100% a needed option. A customer might put that its a gift and card note, or have special instructions and they are not showing up on the packing slip. PLEASE FIX THIS ASAP

Hi,I am able to select Sunday as a ship date, but when I print the label, the ship date automatically changes to the following Monday.  This is via Lasership and I have already confirmed Sunday pick up with them so it is not because they don't offer pick ups on Sundays.  Anyone else have this problem or know of a resolution for it?  Carrier seems to think it's a SS problem, but I already contacted customer support and the rep could not figure it out.Thanks in advance!

We are relatively new to ShipStation, being subscribers/users for only a year. I cannot believe how much easier it is to ship things, and the cost savings! Thank you, ShipStation.My one request is about the weekly email digest we receive. I love to see the comparison between the last two weeks. Nice. And seeing my average cost? Wow!! But I'm not an Etailer like some using ShipStation are. So I don't have any orders tracked in the software. That dollar amount per order is ALWAYS zero. What we DO wish for is to have the per-shipment COST appear in this summary. THAT would be extremely useful for me. As a business owner, I am curious how much it cost to ship to a customer, especially for those shipments that are very expensive.Please consider adding the per-unit shipping COST to the weekly digest email. There is plenty of room to include it. And maybe if you only can show one statistic per order, you can add a drop-down choice on the "Account" category in settings to let us choose wh

Hi, I want to show shipping rates on my Wordpress site according to location. by using shipstaion 

We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take action about the creation of a return label, the receipt of a shipment for which a return was made, etc.

When I import orders from tiktok or etsy they show the type of product in the item name but it doesn't show me which cover choice or color was ordered. It would be incredibly helpful for me to see that in the grid and not have to click through to each to see the details. Anyone else solve this issue with their products and variations? 

I was hesitant to post this in "shipstation features"  because i don't see a world where this is useful to anyone, but here it goes:For orders in my batch, I frequently compare prices between the following Shipping SERVICES:  "USPS Priority" and "UPS Ground".  Both of these Shipping SERVICES are compatible with the same exact Package TYPE:  "Package"Since my orders import into Shipstation by default as "Package"  it used to be easy to manually change ONLY  the shipping service between USPS Priority and Ground to see the shipping price differences.  Since the Package Type is the same between the two services, it was never necessary to change the Package Type for this purpose of comparison.As of 2/7/2024 the following issues arise while utilizing the same workflow i've used to compare prices for the last 8 years:Upon changing ONLY the shipping service, while keeping package type set to "Package",  the rate does not refresh automatica

Hi ShipStation Team,First off, thank you for providing such a smooth platform that has made our shipping operations much easier! We’ve been longtime users and truly appreciate the tools and discounts ShipStation offers through carrier partners like DHL and UPS. Today, I’d love to explore a potential enhancement that could significantly improve our business operations.We operate a wholesale and retail business, and large part of our inventory comes directly from our facility in Peru. We are about to scale considerably, but are running into issues with shipping. Currently, we need to rely on external shipping methods to get products from Peru to the United States, which can sometimes be inefficient and costly.Here's what we'd love to explore:Could we use our ShipStation account to establish our Peru facility as a shipping location in our account? The goal is to be able to ship packages from Peru to the U.S. using our existing ShipStation setup. This would help us manage shipments more ef

Automation for automatically combining orders with the same shipping address to save time and errors when combining manually.

Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product record field. At times, when using the scan function for picking verification, the UPC code will have extra zeroes at the beginning, or fully disappear. We've had a case open for weeks/months, and it's supposedly at the developer level, though we receive no resolutions or updates.At the time, we thought it was simply an account-specific issue. But recently, we started using the scan feature with our main Shipstation account (over 2000 orders per month). A bit over two weeks ago, I put UPC codes in the product records. Slowly but surely, UPCs are also falling off in this account. I can pull up an order from 2/9 with "SKU A" - UPC shows perfectly. Now, if I pull an order from 2/12 with "SKU A" - the UPC field is empty. There's not a trace in the

Original post by user Jesse Delo   How do I map the payment type from my x-cart store? I need to know if it was a paypal payment or credit card payment. I have added the html to my fsd x-cart store but what is the map field name i need to use to pull in this info from my store?

I have a Shopify store and work with a drop shipper in the USA who create and ships my products. My Dropsipper only ships to the US and Canada. It would be great to have the option to create a rule when an international order (outside the USA and Canada) is placed through my Shopify, the product is created by my drop shipper,then they can then ship it to MyUS address, to ship to my international customer. Creating a workflow where MyUS will get my customer's original shipping address. MyUS will just handle the final leg of shipping since my drop shipper only ships to the USA and Canada. My Dropshipper is integrated with my Shopify store so when orders come through Shopify, all the order details including my customers shipping address go to them. It would be a life saver to have an option to do this. Thanks!

Has anyone found a way in ShipStation to 'Accept' an order in the Mirakl platform so the contact details are transmitted from Mirakl to ShipStation (via Mirakl Connect)? Currently, we have to log into Mirakl, accept the order, and only then does the integration pass the recipient contact details to ShipStation via the Mirakl Connect integration.We thought using the 'Mark As Paid' in ShipStation platform would have marked this order as Accepted in the Mirakl platform, however it does not. It simply moves the order from Awaiting Payment to Awaiting Shipment. Unless we are overlooking a feature in ShipStation to 'Accept' the order in Mirakl, this integration is requiring us to log into 2 systems for the same order. Highly unproductive and defeats to point of an integration with Mirakl.Suggestions or will this need to be an obvious feature request? 

Howdy howdy,The ability to choose which date on an imported order is used as the Order Date field in ShipStation would be very helpful.We use BrightPearl for our order processing, and ShipStation uses the date the order is created in BrightPearl as the Order Date field.The issue is that we sell to wholesale clients that place their orders seasons ahead of time, with a scheduled future delivery date. With ShipStation using the day the order is created in BP as Order Date, when the Sales team makes  Goods Out Notes and pushes those orders to ShipStation, they come through with really high Age's because of this. This makes the Age field effectively useless in planning fulfillment priority. In reality it's when the Goods Out Note is created in BP and the order is sent to ShipStation that should be used for Order Date and determining Age.Our Sales team is having to manually communicate the priority list to us via Slack or email, rather than just push orders to ShipStation in the order

It would be great if more LTL carriers could be added to the carriers dropdown list. We mainly ship LTLs with TForce Freight and XPO Logistics, and I've seen several other posts from the community requesting support for other LTL carriers including the ones I already mentioned. We are currently unable to send working LTL tracking links to our customers through ShipStation due to the lack of LTL carrier support and character limit when marking orders as shipped. I think if ShipStation added support for these carriers, it would open their service up to a lot more potential customers.