Discussions

It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love to start this with the shipping manifest. 

Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.

I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default? If the default is activated on both, can I disable them?My goal here is to NOT notify the customer and marketplace.

HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF. 

We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more efficient we would like to be able to upload the order id, Courier Name, Tracking number .Hopefully this is an option the developers can consider as uploading the tracking and then manually having to choose the courier used defeats the purpose of uploading the data. This also becomes a point where errors can happen.ThanksJasonKonquer Motorcycles

Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we import from there. Our current process is all manual. My goal is to automate those uploads via Script & API.Solution:I have successfully built the script to upload to Store A (Our first manual store), however when I put the script into a different client's sheet and change the storeId variable, it still uploads to Store A.I've added Logs to ensure the storeId variable is carried across the script correctly as well as logs to break down the payload being sent as a new order, however when i reach this part:(var response = UrlFetchApp.fetch("https://ssapi.shipstation.com/orders/createorder", options);    Logger.log("New order created. Response:");    Logger.log(response.getContentText()); The log produces the previous

I love the options for DDP which helps our Canadian customers,Unfortunately,  the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to First-Class Mail International, Priority Mail International, and Priority Mail Express International from the US to Canada only for shipments under 4 lbs)."PPlease add this option especially for since Amazon requeires sellers to cover dutites and taxes.

Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding.   With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anyway!

Maybe it's a bug, maybe it's been there all along?I've recently noticed that the "cost" under the shipping summary is just the base rate without any delivery confirmation or insurance fees.What we actually paid for this shipment was $17.61. I was only able to find that figure by enabling the "rate" column on either the orders or shipments tab.The problem is that when we open up the order details popup, the lower of the two costs is displayed which doesn't give us an accurate picture of what we spent.The biggest problem is that the lower "carrier fee" amount is what is being sent back to our commerce platform as the shipping cost, rather than the "rate" value which includes confirmation and insurance. A lot of times, we look at that value on our sales platform to see if the customer overpaid for shipping because sometimes if we use flat rate we like to give a partial or full refund of the shipping cost difference and what this means is that we don't REALLY know what we spent for that sh

Since USPS Ground Advantage has been implemented, automation for those labels does not work. Every other service works just fine, but I have to manually select the USPS Ground Advantage for every order. Support has only said they would be looking into it but gave no timetable, though unsurprisingly, nothing has happened yet.Am I the only person this is affecting? I would think that because USPS Ground Advantage is the cheapest rate available, this would be affecting a lot of other people. 

Hello,I have been using AuctionInc to  estimate shipping rates for UPS and USPS, including all their shipping options. Auction has worked well for me. Auction is being retired and I need to find a replacement to use with Wordpress/WooCommerce and Ship Station. Any suggestions would be appreciated.

Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edit? The CSV file upload feels "clunky" and outdated...

Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the product a little bit of testing first before rolling it out, but hey, it's only at the expense of the customer's time, money, and business, right? A delight waiting in queue for hours only to get some unhelpful answers until one of the CS reps knew what I was talking about- turns out I'm not the only one having issues here. Despite triple checking that the UPC barcodes on our products were printed correctly (reprinting many of them) and checking the UPC's associated with our products in shipstation's product window, we're still getting an error saying "Incorrect Product: The scanned item can not be found on this order". Very helpful. Doesn't tell me if it's because of a UPC mismatch, or whatever it might be. Not that shipstation's

The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shopify for it not send the ShipStation confirmation email and instead send out the email template in Shopify. The other option is creating a flow in Klaviyo when order is shipped as the trigger, but using a shopify template for the email I believe the coding doesn't translate from ShipStation and ends up just looking like text based code.

Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't recognizing that I want to login to my account, but its quite aggravating and I'd love to send out mail today lol

Using integration with Shift4Shop. When I set up the integration, I remember having to select whether weights would be imported to ounces or pounds. I couldn't remember what S4S did so I chose ounces and figured I could fix it later. Turns out it uses pounds. But I can't find it in the ShipStation Store Settings UI. How do I change this?

Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?

Hello ShipStation Community,Do you find the manual task of checking the "lock to prevent address updates from the store" box cumbersome every time you edit an address in ShipStation? Let's streamline this process for smoother operations.How about a setting that automatically checks this box by default when editing addresses? This would save time, reduce errors, and enhance overall efficiency for customer service teams. Share your thoughts on this proposal here. Together, let's advocate for improvements to ShipStation's address management system. Looking forward to your input!

When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!

Has anyone had problems with the data that's mapped from the Salesforce integration to custom fields in ShipStation not coming in to ShipStation?I have a support ticket in to ShipStation which has been escalated, but I have not had any status update for several weeks, and I'm just wondering if others have run across this issue.Basically I'm trying to map a text field with special instructions for the shipment to a custom field in ShipStation, and the values are not being passed from Salesforce to ShipStation.

Hello! We would very much appreciate the integration of WooCommerce Order Statuses (custom and default) into your system. We would like to be able to create automation rules based on the current order status and be able to assign tags and actions.The case we are experiencing is that we created an On Backorder order status and would like to add a tag for our staff to know to ship when item is available. Unfortunately, we do not currently have this option nor a workaround to allow this functionality.Thank you!

Greetings experts!I'm brand new to api's and that jaz so I'm trying to find a resource to create an Endpoint URL.  We are using Zendesk as our new Customer Service platform and I want customers to be able to look up their ShipStation order via a bot.Zendesk needs a GET Endpoint url for our account.  ShipStations document is confusing and not very clear how to build it step-by-step.  It assumes we are developers, which I am not.Can somebody help me go through the steps of figuring out how to build this?  I'm including a screenshot from Zendesk.  Thanks for any help.John

Hello,   About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings.    I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support this feature.)   I also have an email that I BCC so that I know the emails have been sent and can follow up if I need to.    This was all working properly and then suddenly stopped for no reason. I've reached out to ShipStation support but all they do is link useless help articles and don't really give any information on how something can just stop working even though no settings have been changed.   Has anyone else ever experienced this and if so, what did you do to remedy the issue?Thank you!

Is there any way to attach the picture of the parcel in the shipping notification email? 

Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-assembled cases have a case UPC, which contain 30 units.At times, we receive pallet orders that may contain 45 cases. We'd like to have the ability to scan these case UPCs (so 45 cases) instead of 1,350 individual units. But is there a way to tie all this together? Ideally, the order would show 45 cases, but then when the order is shipped, 1,350 eaches would deduct from inventory from "SKU A." I've tried creating a "SKU A Case" with a bundle that includes "SKU A," but that doesn't seem to be the answer. We aren't able to scan the "SKU A Case" barcode. Any ideas?