Discussions

We would love to see the integration of ShipStation with CedCommerce. Our primary objective is to utilize the inventory and order synchronization functionalities across various marketplaces like Amazon, Walmart, Etsy, eBay and Shopify. For instance, when a product is sold on Amazon, the integration of ShipStation with CedCommerce should be able to promptly adjust the quantities on other platforms by deducting one unit.

How do I get a price quote just using customers zip code. I've done it before but I can't find the link

Brand new Windows 10 PC, Brand new Zebra ZD420d Direct Thermal printer. Get the error "Printing Error - There was a problem downloading the document" when trying to print a label. Can print from Windows to the Zebra just fine, and can print to other printers from ShipStation just fine. This printer is supposed to be compatible with ShipStation, so what the heck is going on? I tried all the steps described here, including De-activating and re-activating the printer: https://help.shipstation.com/hc/en-us/articles/360025853172-Unable-to-Print#shipstation-connect-macos-0-5 At my wits end here ... any suggestions, other than getting a different label printer? I don't have time for that if I am gonna make my project deadline. By the way, I get the same results with the Zebra connected to a Mac. Thanks in advance!  

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?

Please add a feature that helps track customers delivery dates. 

Hello!We have a wholesale customer who's integrated in our shop via Shopify Collective. Currently their orders get held up from fulfillment in ShipStation because there orders fall into Awaiting Payments. I suggest creating an automation that does not require the vendor to have to manually mark these orders as paid and pushes them direct into Awaiting Shipments.

I am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page.  Does anyone know which permissions I need on Amazon to make the connection

This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the hassle and competitors have already started to take advantage of the lack of visibility for mail. EasyPost is a rising competitor and has a feature like this which are fantastic. The only thing separating them from ShipStation and Stamps.com is ease of use. Allowing users to be able to see tracking based on the iMb intelligent barcode would allow users to send information to their customers and create a better buying experience while also cutting cost. Having an option like this would also allow ShipStation to promote its brand through its own tracking portal. I would be willing to pay extra just for this service and many others would as well. Or, if the easy road wants to be taken, a partnership with EasyPost to add them to the list of carri

I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?

Hello,When shipping different kinds of quantities, it's tough for the 3PL warehouse to know if it's a box, case, carton shipping. We ship by the box vs case in our products. In Netsuite, we have on the Sales Orders as a case, but it imports into ShipStation as a Box. So It would be great to map the units of measure per sales order created. 

We need to be able to add attachments to the shipment notification email, there have been other posts from other customers requesting this feature as seen here: https://community.shipstation.com/t5/ShipStation-Features/Attaching-image-of-parcel-in-the-shipping-notification-email/m-p/1896 If we could have this done ASAP, this would be a great help to our business.

Original post from user Ron Hill   Is there a way to push the UPS from ShipStation rates out to my WooC website?  I would like my customers to see dynamic rates when checking out.

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow down in the meantime. Do there exist any solutions to ship HAZMAT through any carriers in Shipstation?

Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest priority." Curious if anyone has had this issue or gotten any support or resolution. I'm very done with copying and pasting hundreds of tracking numbers a day. 

My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual product (i.e. Combos, Kits, & Wholesale cases) ... So when I 'sell' a Kit, Combo, or wholesale case, I want inventory to track multiple different products or multiple units of a single product when each of those Kits, Combos, or Wholesale cases are sold.It's obviously a 'logic' challenge ...  if a product group SKU is sold, then subtract x number of these multiple items. I'm confident I could properly set if up IF ShipStation had the proper methods to accommodate that purpose. It's an 'automation' or logic setup.I was advised to see if my store (e.g. BigCommerce) can send the individual products to accomplish the same end result..

It would be a big step up if at a glance you can see the price of shipping for each shipping method without having to click on each one individually. Another bonus if best ship method based on speed and price was highlighted. This would save a tremendous amount of time choosing which ship method to go with.

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed. 

We are trying to fulfil Amazon Prime orders in the UK using Amazon Buy Shipping.The carrier that is available to do this within Amazon Seller Central is Evri but this carrier is not appearing in the Shipstation 'Buy Shipping' list and so, therefore, preventing us from fulfilling Amazon Prime orders and maintaining our Prime status.This is urgent and would appreciate an update as soon as possible please.Regards,Tim 

My account is locked out because I unsuccessfully I tried too many times to add funds.  How am I supposed to do anything if I can't log back in.  This customer support sucks. 

Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We are using Shopify Advanced and we are selling internationally. Each order contains the list price of the item, discount applied on it, and the tax applied (changes depending on the jurisdiction). So SS can easily pre-populate each items declaration price by deducting the discount applied and the tax applied and the shipping fee levied from the actual paid amount by the customer. And then distribute it to each order line in proportion to their list prices. This would be advisory (not compulsory) so that each time users can change these figures if they are not happy with the actual calculation. We are shipping high volumes daily to international markets and this will help us avoid human error as we are having to manually calculate each

Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and ships it off. If the item is out of stock then it gives the team time to allocate or manufacture more. I understand the threshold notification will be sent out prior to having zero stock however in my case I assign order to be shipped based on inventory on the shelf.The second part is that if the items get below the threshold a Manual order placed (Automatically)  and assigned to a user so that we can get manufacturing going instantly and then the restock is happening a lot faster. 

It would be very helpful to expose the Note from Buyer and Note to Buyer fields to the API.  They could then appear on an internal pick ticket.

We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amount added to the shipping total and transferred to the invoice as shipping. 

Importing stopped working every stupid tech states its being escalated yet zero replies or feedback or status.  WTF

Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?