Discussions

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want to navigate away? This also occurs on the multi-package screen.

I'm raising the awareness flag on the shipstation side as I also try to get Faire to make changes-- Faire's customer mailing addresses are using incorrect country codes, meaning the address Shipstation reads is not the same country as the customer.  This has happened with two countries for me so far: order to Switzerland went to Seychelles, and an order to Ireland went to Iran.  Obviously we encountered issues there.Heads up to anyone shipping to international customers from Faire to double-check how the address imports!  Since I use Global Post so much, we don't actually see the addresses on the shipping label and it's easy to miss.  I'd appreciate Shipstation connecting with Faire on this to stop this from happening.Thanks!

Please add Ceska Posta to the list of carriers we can work with on the DE platform, it will be very helpfull!

When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bundles feeding data to Shipstation, where the items in the bundled product are not being imported so my sale numbers are not recognized properly.It's an unusual situation, but I think my suggestion would make reporting more "robust", "cleaner data". Another example where I believe my suggestion is valid, if I have a discount on the bundle, this doesn't get recognized by Shipstation so the Sales Reporting will be inflated. 

Hello,New to Ship Station and my orders are not synching back with our Netsuite. Yes, I have Notify Marketplace set up as well as have hit the 'Notify' button countless times. Why would it not be synching. I cannot find any troubleshooting help.Thank you. 

I cannot access my account due to Seller Maintenance happening. When will this be fixed please? 

Is anyone else experiencing very slow transit times for their TX customers?  I've had three different orders, 2 with Ground Advantage and one with Priority Mail that are taking over 15 days.  Of course, one of them I sent a replacement order and it was finally delivered on the 15th day.

I would love to be able to connect a second UPS by Shipstation account to our Shipstation account. We currently use our own UPS account and UPS by Shipstation; we get good rates on large packages with our own account and good rates on small packages from UPS by Shipstation. However, we also do some third party processing for a friend, who has thus far only used USPS. He isn't interested in getting his own UPS account, and the rates wouldn't be great for his low volume anyways. Being able to connect another UPS by Shipstation account would be really useful in this case. Anyone else running into this same issue?

Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?

Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button. 

Anyone having issues with Shipstation/Walmart today?  I have many orders that won't import to Shipstation.

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen when you pull up an order but not on the Scan screen.I found a conversation where someone suggested adding automation rules to add notes to packing slips but if I print the packing slips then add tags it doesnt work for me. I often add tags in the middle of a work day after all pacing slips were printed.

Hello,An order has been shipped out of shipstation but it needed to be split....How do i split it?

Is it possible to turn on international shipping on ShipStation for USPS?

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so.  I have asked SS Support in the past, and the process they tell me to use does not work. Can anyone explain?

Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make for easier organisation and breaking down of shipping tasks.I've created a low fidelity mockup of how something like this could potentially look: Thank you

Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the little image of a van by the order in the shipment page (currently the only way to see if a package has been delivered on Shipstation).Kind regards,Jon Shaw - SMOKO E-Cigarettes 

HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase.  If there was a little symbol the dispatch team would know to add the relevent marketing material.ThanksJamesPosh Totty Designs

I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and the orders are populated with ship date, tracking number, etc., and the order is no longer Ready to Ship.When I use ShipStation natively, all open orders are retrieved from PayPal and I have LOTS of features with some that I'd like to have but when the shipments are made, notifications are NOT sent back to PayPal and the orders are still Ready to Ship.I got this from your support - "The PayPal store connection in ShipStation does not support marketplace notifications, so no tracking information will be sent back to PayPal. This is a current limitation with the software."If PayPal is able to do this from their ShipStation implementation so I don't understand why you can't do it from yours. If it truly is not possible using their API as

Has anyone had their Automation Filters start tagging  orders differently out of nowhere?    It appears automation isn't picking up on Commercial / Residential assignments.   

Dear ShipStation,This past Saturday morning, on January 6th, I received a call from my team member, informing me that they were unable to perform any tasks in ShipStation due to a subscription issue. I was taken aback by this news and immediately logged on to discover that our subscription had been canceled. To renew, I was prompted to select a new plan, leaving me bewildered.Attempting to rectify the situation, I updated my payment method, thinking that perhaps my credit card had been declined. Despite having a postage balance of over $480, each attempt to change or select a plan resulted in a message stating, "Failed to change plan, please try again." I tried multiple cards, but to no avail.Curiously, I had contacted ShipStation Support on Thursday, January 4, 2024, regarding an issue with one of my marketplace connections, yet no one from support mentioned anything about the impending subscription problem.With my subscription canceled, my only option was to submit a regular web requ

When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?

For the second time in three months, we're dealing with a complete ship station meltdown after we were deluged with orders following a national media mention. The software marked orders as received and "waiting to  be shipped" when they never downloaded from the system; I was only made aware of missing shipments when I got slammed with angry customer emails. This is outrageous and I'm planning on switching to Shippo asap. Has anyone else experienced this? 

need to make an automation rule or product setting for hazemat shipping