Discussions

Example: You have a product recall for a particular sku for a particular time frame, you need to communicate with the customer regarding the recall, currently there is no report that I'm aware to facilitate that.

 Hello,Our own warehouse became Amazon prime in Germany. That's why some of prime orders are coming us directly with "Amazon Prime Order tag". Unfortunately, We can not create label because this orders are on "Pending Fulfillment."I reached to support about this issue and she said "There is no solution for Germany".Is there anyone to help us for solving this issue.Regards

We need help setting up Shipstation and our carrier; Royal Mail with Shopify. Our client sells mostly books, most are generally in stock for immediate shipping. However, occasionally they have products set as 'pre-order products' using the Shopify app 'Advanced Pre-Order Pro'. These pre-order items all have a date that the book is published hence why they are set as pre-order. The following issues we need help with:1. How can we ensure pre-order products have a separate shipping charge to anything else in the order, so we can ship pre-order products to standard in-stock products separately, so we don't lose money on shipping charges. And how does this effect international shipments (currently looking at using EAS app on Shopify).2. Once an order has reached Shipstation we are aware that any order that contains a pre-order product and an in-stock product will need to be split so they can be shipped at separate times. How are customers notified of this? Do they receive a notification say

Been waiting for something like bundles just to find out that it requires the Gold or higher plan.... There are many of us that don't require extra users or 2000 shipments a month but still need bundles. 99 a month for this feature is really high. I suggest you give us A La Carte options to add those feature we want rather than paying a high monthly just one needed feature.

An error occurred attempting to update orders: There is an error in XML document (0, 0)is any one else getting this when trying to sync  to walmart  been last few days orders come in every few hrs then i get the same error message 1 or 2 later

1) We dropship products often. So, we select the order, "Other Actions" > "Mark as shipped". Once I do that, I can add the third-party tracking number. When the dropdown asks for the shipper, I see USPS is often the first in the selection (not always), but UPS is way down the list. Is there a way to put UPS or the most common shippers at the top of the list so I don't need to scroll all the way down every time? The majority of the shippers I will not use. Can I put my "Favorites" or my registered shippers at the top of the list?2) If I select two orders going to the same customer like a "split transaction", and then go to "Other Actions" > "Mark as Shipped" there is no way to distinguish which package is which to make sure I put the proper tracking information on the right package.Thanks

HelloI would like to request a feature to control the expiration date for the productsWe work with wholesale model and it is so crazy control so much skus, each one with one expiration dateP put the quantities for each expiration date and sku, with a threshold to alert when we are X months for this expiration date.  

I personally would like to formally ask that the old layout be brought back. Everything was perfectly easy to find and navigate and the new layout is just too much going on. The feature I liked most was the creating labels process in the old layout. If they can bring that back to the new one, I would greatly appreciate it.

Is anyone else experiencing issues with printing labels? I am seeing a huge lag. 

Many times we pull an order to find out that we are out of stock on one of the items in the order. It Would be great if we can select in Shipstation the items that were shipped and have Shipstation tell Magento to refund the one item that was out of stock.

It would be very useful if we were able to set an order's Ship By Date when it is created via the Custom Store integration. Unfortunately, there is currently no available field for Ship By Date. 

We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, if you enable or disable services for a carrier with multiple accounts connected to ShipStation, the enabled/disabled services will apply to all connected accounts.From article:https://help.shipstation.com/hc/en-us/articles/360036323631-Edit-Services-Package-Types#UUID-f1612815-55f3-7506-415d-6b893792b1e9Is there any way around this via automation or other way really?  Thank you!

Is anyone else having issues when splitting orders? We haven't changed anything but recently have started to have issues with the same tracking being assigned to orders that were split off. Shopify is telling me it is a Shipstation issue. Anyone else having issues with this? 

We've been using Shipstation for several years to integrate with our CS-Cart sites. The documentation here says that the latest version of CS-Cart supported is version 4.6.3 which is over 5 years old. The current version of CS-Cart is 4.16.2 and was released about 5 months ago. We recently updated to the latest CS-Cart version which appears to have broken the integration. I tried the current version of the Shipstation addon (v 1.0.1) that is available for download, but it doesn't appear to work with CS-Cart 4.16.2. Is there any time frame for an update to the CS-Cart Shipstation add on? Is there any fix or alternative add on version that supports the current CS-Cart release? I'd really hate to have to abandon Shipstation, as it's been a really convenient tool. Any input would be very warmly appreciated. Thanks!

I hope ShipStation will consider allowing the individual barcodes of a bundled item to be scanned in place of a single bundled barcode. For ShipStation customers who currently rely on the scan to verify function, they may also have a difficult time utilizing the new bundle feature. We currently use GroovePacker for pack and could not make use of ShipStation's scan to verify function because there was no support for bundled SKUs. However, we still cannot use it because we don’t use bundled item barcodes.In our procedure for bundled items, we would never use a barcode for the individual bundle. It would mean one of 2 bad scenarios.1. We would need to pre-kit bundles which is awful for many reasons.2. We would need to somehow kit and print barcodes on demand during pick so pack can easily scan the complete bundle.If we could scan to verify the items within a bundle, I believe GroovePacker will become unnecessary for ShipStation users.

How do I view and export all shipments? Not just recent shipments

We are a drop shipping service that ship from 1 central location but change the return label address to our clients name and address on each order. We do this by setting up a "ship from location" for each client in shipstation with the Pick Up address being our central location with different Return Address.  We then use the automation rules to apply a specific ship from location based on the order details.The problem we are having is that when we print the end of day manifest for USPS shipstation is generating a manifest for each of our "ship from locations" even though the Pick Up locations are the same for all the orders.  Some days this is creating 100+ separate manifests for packages we are shipping from our central location when we really need there to only be 1 manifest with all the shipments.We previously used ShippingEasy and changed the return address on shipments and it would only produce 1 consolidated manifest.Is there a workaround for this or could our

need the ability thru the api to write to returnable box setting. to have to manually uncheck that setting with thousands of scu's is not feasible. we use the shopify shipstation connector and this should be able to be done with the use of product tags assigned within shopify. i also see there is not the ability to assign product tags to scus?  

Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients away from Yodel due to this issue/feature. 

Hello ShipStation,I am trying to update an order trough the API, it seems to work however only partially.For example, I cannot update the `internalNotes` nor the `customerNotes` fields. Whatever I sent to the API during the request the field stays the same.I am using /orders/createorderExample request:{"orderNumber": "3202","orderKey": "4444444","orderDate": "2023-07-30T09:08:46.0000000","createDate": "2023-07-31T07:38:11.9530000","modifyDate": "2023-08-08T13:05:34.0870000","paymentDate": "2023-07-30T09:08:46.0000000","shipByDate": null,"orderStatus": "awaiting_shipment","customerId": 123,"customerUsername": "123","customerEmail": "xxx@xxx.com,"billTo": {"name": "John Doe","company": null,"street1": null,"street2": null,"street3": null,"city": null,"state": null,"postalCode": null,"country": null,"phone": null,"residential": null,"addressVerified": null},"shipTo": {"name": "John doe","company": null,"street1": "111 MADRID CIR","street2": "","street3": null,"city": "NAPLES","state"

Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it out, curious if any of you are seeing a similar issue? Started about 3 days ago for us

Hello,We are  trying to Buy shipping label from Amazon using ShipStation API.  Before buying the label calling the  GetRates function to find out which is the economical option. We get error "One or more providers reported an error", "ExceptionType":"SS.Core.Utilities.Rates.Exceptions.RateException.If anyone experienced this error, and any resolution. Manually clicking on each order to find rate, is more costlier.Thanks for your support. 

We have teams taking care of certain orders (lots of custom orders) and have many different item categories. It would be SUPER cool if there was a circle selection area where you can color code orders or highlight the whole order bar in chosen colors. This would make finding orders super easy for each type of order.

Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other services and couriers!

Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is no notification when this happens.Over the years this has caused me to miss new orders repeatedly, sometimes for days, resulting in late shipments. There are easy solutions to this such as sending me an email, or some sort of notification when a sales channel connection has failed and is off.Update: Shipstation support told me to post this in the "Ideas" area here, please thumbs up it there for attention: https://community.shipstation.com/t5/Orders-Shipment-Management/Suggestion-DON-T-disable-auto-ORDER-IMPORTING-if-an-update-fails/idi-p/20375#M6350