Discussions

I have shipstation connected and running but we are missing some details from the orders. Specifically we capture a dispatch date from the order. That field is not coming over in the XML to shipstation. Anyone know how to add this? 

Hi there,We are using linnworks as the order management system. All carrier accounts are added there and we processing and printing the labels from linnworks itself. Afterwards, the order is synchronised with the channel and updated there. As soon as linnworks processed the order, woocommerce order gets completed status with the tracking num we which is correct but in shipstation the order is just as “shipped” without tracking number. We are using them only for returns atm. I can add the tracking number manually and marked it as shipped in shipstation but it doesn’t make sense to me to do it one by one. Is there anyway to sync the tracking numbers as well as the order status?

We've been using Shipstation for probably 5 years now and we had to finally file a claim on a package. We used Shipsurance because it is a cheaper option, and it's integrated with Shipstation. I want to give a huge warning to anyone using them because using any branded packing tape will void your claim. Our tape is just a logo with no words and they have claimed it alludes to the contents of the packaging. Also, in accordance to them if you use any branded shipping labels or bubble mailers you will not be eligible for an insurance claim and it will be denied. I highlight this because it's very counter intuitive that Shipstation offers those branded shipping labels, and also promotes a company who will deny your claim if you use those services. Just pay the extra money and use a non-third party insurance provider. We spent probably 10K annually with Shipsurance prior to this. Below is the clause they keep pointing to, but it's extremely vague and ultimately leaves you open to havin

Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that I have an error. Anyone know how to fix this as my carrier is getting on my back for only having the previous days form.(All screenshots were taken 05/09/2023)

is there a way to view my ups account number in shipstation.com?UPS is claiming that when created a label a month ago it was created using an ups account number that is not mine.

Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen.  I have to refresh after every time.  Also, when I go into Group By mode (I mostly use the group by quantity) and I have, for example, a group of 7 items and 6 items and I print out the label and packing slip most of the orders do clear but a few of the 6 items (that have been printed) will bleed into to the 5 item group.  It looks like it is only on my computer.  The other one seems to be working fine. Let me know if anyone has had this issue.  Thank you.

Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be nice about my coding, borrowing from lots of different help sites!! This is my Order Items Header code<table id="myTable" width="100%"><thead><tr><th style="width: 162.828px;">Fulfilment SKU</th><th style="width: 197.828px;">SKU Code</th><th style="width: 427.11px;">Product Name</th><th style="width: 81.422px;">Quantity</th><th style="width: 61.422px;">Qty to Return</th><th style="width: 127.844px;">Refund orExchange</th><th style="width: 81.422px;">Reason Code</th></tr></thead></table><hr> This is my Order Items code<table><thead><tr><th id="th1" style="width: 162.828px;">&l

Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes  

Shipstation recently changed how postage is getting billed on credit cards. For us American Express users we received x3 points on all shipping and postage charges but not anymore. Since shipstation no longer bills postage through stamps.com and now its just through shipstation, we are getting no extra points. Just wanted to voice this and see if we can get a change going. I'm super disappointed because I elected for the x3 points on postage on my card and I buy a lot of postage through shipstation.

Hi.I'm new to ShipStation.  Just set up magento 2 integration.  the test connection works fine.  When i try to import orders i get this error: An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'An error has happened during application run. See exception log for details. 'Magento 2.4.2-p1The actual error from the log:[2023-05-17 21:48:50] main.CRITICAL: TypeError: Argument 2 passed to Auctane\Api\Model\Action\Export::addXmlElement() must be of the type string, null given, called in /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php on line 360 and defined in /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php:314Stack trace:#0 /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php(360): Auctane\Api\Model\Action\Export->addXmlElement('Phone', NULL)#1 /home/website/public_html/website.com/vendor/a

When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?

My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am still getting this error message.An error occurred attempting to update orders: Unable to retrieve PayPal transactions. Reason: You do not have permissions to make this API callThank you!

I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is pretty much anything else. I tried linking multiple Google fonts with no success. Is there not an option to host files on ShipStation itself? 

This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who doesn't actually use the software, but on my end this has already created problems. My company closes at 5:00pm. I used to be able to set the close of the pickup window to 4:45pm and UPS was here and gone before we closed. Now, since I don't have that option, UPS is frequently showing up right as everyone is trying to leave. Such a little tweak is affecting our entire work schedule. And no, I don't want to set the pickup window to close at 4:00pm, because that means fewer packages going out each day.So my question is serious, why are (what seem to be arbitrary) changes like this made to the interface? (A more snarky poster would add "especially when I have support tickets that have been open since January and are costing us money that no o

GreetingsAnyone else come across this? When we go to setup Woo in SS and test connection it says Invalid data returned from APII have seen in 3 times this month. Dev's said it was conflicting with main theme. It must be a global error though because I keep having it. Also, have you had success with creating a new auth key in woo? I deleted the auth key but it generated the same one again.  ThanksLucas

HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can  create automation rules in ShipStation that can automatically put orders on hold based on various criteria but I am not sure which option should I choose from trigger.Thanks in advance

Hello, I am currently building an Order sync app which especially will sync orders created with multiple Fulfillment locations in Shopify to ShipStation, I am able to create multiple orders in ShipStation for each Shopify Order with the APIs and allocate them to the correct store within ShipStation, however, is there any way to link two Orders in ShipStation with each other, I see there is a "parentId" field inadvancedOptions but its read-only,Orders created in ShipStation are technically same order in Shopify (with a custom orderKey) hence looking into linking them in ShipStationThanksKets

Here is some of my feedback and ways to improve shipstation:Laggy when purchasing labels: This new system looks nice, but it is extremely laggy and I oftentimes have to refresh the entire window to get my labels purchased and printed. It just gets stuck. This did not happen with the old interface. SKU Sorting is sometimes inaccurate: I sort my orders by SKU, and oftentimes it's sorted incorrectly and it is frustrating. Link to batch that was just processed:The old shipstation would provide a link to the batch that was just processed (labels purchased). The new system doesn't have it, so I have to manually go into shipments and search for it. Please bring back the link to the batch view. Overall the time I spend on processing orders has increased with the new interface... I held on to the old system for as long as possible until I was forced to adopt this new one. My main complaints are listed above.. the rest is ok, but I miss the old one because it worked much faster.&n

Does anyone use both Shipstation and Square space together for your website? If so can you please drop your website links. I'm wanting to see what it looks like from a customers point of view while shopping. 

REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of ALL the combined items... so we have to add them up and manually change the amount. 1. We are using the automation to add on the order total for our 3rd party insurance Cabrella. This works great. Unfortunately, when we have to combine orders (ie.. a customer has placed multiple), as they are added together the TOTALS of each order are not automatically added. This seems like a major flaw - and we are having to add them together and update the total right now which is inconvenient. In speaking with Support .. we were told to Request a Feature for this so it can be updated. 

Hi,Currently, return labels can only be downloaded as a PDF. On Amazon 'my returns' when uploading a label (which I do this way so I can charge the full return shipping) they only accept jpeg, tiff, and png file formats. A dropdown when downloading a label to change to one of these formats would be ideal as the current process of downloading the PDF then converting is manual and a bit tedious.

In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1.  Can you please make the QTY numbers larger and also highlighting them when >1 is a great idea! 

Hi..  I'm having trouble getting through to support, via LIVE CHAT and EMAIL.  At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not.  In a previous LIVECHAT, support diverted my issues to a technical team, and we confirmed that support is 24/7.   At this point, it have been 4 days, so pulling my hair out now.  Anyone one else experiencing similar issues?  or Recommendations to find support ? 

We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, they have to send it themselves and then provide us with a return receipt for us to reimburse them. It would be a great feature to add.

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the same barcode on the packing slip, it's clear there are extraneous characters on the beginning and end of the order summary barcode.I've attached an image contrasting two barcodes for the same order, one from the packing slip and one from the order summary.This has been with support now for 22+ days and has been "escalated" to their development team.They haven't returned my recent-most calls.  First-tier support claims they, "have someone reach out" Not.Is anyone else scanning the barcodes on the order summary report successfully?Thanks!