Discussions

So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team because they have to go back to shipstations dashboard to confirm the actual location.So for example:In the Products Tab  > Inventory and select a product, in the shipping tab, there is a Warehouse location field, which is not mapped to the inventory.This field can be saying location X while location X has been deleted and a new location was created, lets say Shelf F, the shipping and inventory tabs should be mapped and this would omit issues for the picking team.

We submit shipments and tracking using an API we created.  We are sending "FedEx" as the carrier, but ShipStation is listing it as "other"Is the carrier case sensitive? 

Background: We are trying to adjust our pick - sort - pack - ship process to handle a larger volume of orders. The changes we are making involve multiple sorters verifying items for multiple orders simultaneously. Scenario:*Sorter Bonnie takes a verifies item ABC123 in order 12345. There is still one more item left before order 12345 gets completely verified. Sorter Bonnie moves to her next product, which is associated with another order (order 67891). Sorter Bonnie has to leave the current verification screen for order 12345 and go to the new order to verify the new item. *Sorter Timmy gets the final item in his stock of products to complete the verification process for order 12345. When Timmy goes to the verification screen for order 12345, the verification screen shows that nothing has been verified. Timmy has to start the verification process over. The above scenario isn't a big deal if every order has only 2 items. But, we have larger orders that include many more i

Every time I try and print a label through my account for UPS it says my account is locked, AFTER taking my money for stamps.com. Checked all FAQ's and even did the live chat. The live chat was extremely unhelpful as they pawned me off onto stamps.com, but it is not a stamps.com issue. I have seen multiple people with this issue but no way to resolve it other than a phone call to support, which happens to be closed on the weekend. Extremely frustrating for someone who has spent thousands over the years here. 

According to the USPS website, Regional Rates have been discontinued: Effective January 22, 2023, Regional Rate Box pricing has been discontinued. Remaining Regional Rate Boxes can still be used for shipping, but they will be treated as weight and rate packages. Customers who currently use these boxes are encouraged to place orders before supplies are depleted.The recommended alternative for Regional Rate Box pricing is Priority Mail™ Cubic. Priority Mail Cubic is a sub-service of Priority Mail in which commercial customers ship items using their own packaging and the pricing is based on the outer dimensions of the package rather than weight.Of course Regional Rates are still an option here when shipping - I wonder when they'll be removed as an option? Currently they will return an error if you try to use them.And or course when I try to use "Cubic" rate here at ShipStation I get this error: "Rate Error - Requested value 'Cubic' was not found."Has anyone ever been a

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the  terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions were not accepted." See attached image for details. 

anyone know what the difference between this two stamps? And how can i get the one on the left side

There anyway ti add SKU to usps letter?

Hello all, in our industry of print, promo, and apparel we regularly pick/pack/ship paper products that have a decimal point in the quantity field. Example, 2.5M is 2,500 and must appear as 2.5M for our clients. The ShipStation API currently doesn't allow for quantities to have a decimal, which causes the API connection to fail from working until all orders that have the decimal are corrected. Our team then has to manually adjust all effected orders before the API will be functional again. It would be GREAT if the API could allow decimal quantities. 

Currently, it is impossible to test the data without integrating a carrier. Is there a way to simulate shipments and fulfillments without physically shipping anything? It would help in evaluating the platform and also in understanding the data that we would get for each shipment/fulfillment.

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

Hi Team,I am using the Shipment CreateLabel API in php, but I am getting the following error  {"Message":"An error has occurred.","ExceptionMessage":"Object reference not set to an instance of an object.","ExceptionType":"System.NullReferenceException","StackTrace":" at SS.OpenApi.Controllers.ShipmentsController._CreateLabel(LabelRequest request, MapperStrategy mapStrategy) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.OpenApi\\Controllers\\ShipmentsController.cs:line 237\r\n at SS.OpenApi.Controllers.ShipmentsController.CreateLabel(LabelRequest request) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.OpenApi\\Controllers\\ShipmentsController.cs:line 56\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpContr

I cannot find this is this exists, but due to the nature of the way SS splits end of days, I now have 2 end of days with one set of parcels.  I have no idea for the life of my how I figure out which parcel is aligned to which end of day.SS support told me to contact the courier - royalmail.  Royalmail have told me they dont see this information only SS can provide this, as they do with click and drop.Now pretty majorly stuck on this.  If this can be self served would love to know how.  If it cannot then this NEEDS to be a feature.  I can view the end of day but it doesn't tell me whats in it!!!!  

Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing slips, etc. configured. I got all of that fixed but there is one big problem remaining. All of our sales history and other data for those selling channels are now stuck in the old channel and I can't migrate that data forward. Downloading reports will take two downloads if I want to go back beyond March 2023. You can imagine all the merge errors and other data management headaches this will cause.Possible solutions:-Create the ability to merge selling channels. (Store B is taking the place of Store A.)-Create the ability to multi-select stores in the reports pages where possible, ideally on every report type.

We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.

Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time Zone I have specified. How do I get the reports to use the Time Zone I have specified so that the reports (espicially for the same day) make sense and the reports are not reporting things that are happening in the future. I appreciate any help that is offered. Hopefully I am missing something simple.

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't have to open every order, every day and change it manually. When we have 100 orders it takes forever.

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into the system, but We use the Ship station plug in to give us better rates.How do I get things changed in the Woo Commerce to match the new ship from location.Do I have to make a new ship Station account, or can I just change the settings, I have tried to just change the physical address and it didn't work.also, do I even need to have the old UPS account number entered into the Woo Commerce to continue forward.   

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional concerns. The font is both smaller and also a serif font which has been repeatedly demonstrated to be more difficult to read, especially on screens. So much of using shipstation relies on gathering information at a glance and so making it more difficult to read is completely counterproductive.

Hello,For a few days my Etsy store has not been connecting. I get this error:When I go to modify store connection and try to to edit marketplace connection nothing happens, it just reloads. Same thing happens in Chrome and Firefox so... how to fix it?

Hi - my 3PL and I enjoy using Shipstation.  My 3PL sometimes has to put an order on hold.  I'd like to get an email or a webhook event when this happens.  That is, I'm not in ShipStation daily, but when this event happens there is usually an action I need to take and I'd like to be notified.Similarly, there are certain tags we have created, a couple of them require action by me.  So again, when a tag is added to an order, I'd like to get notified or a webhook.  I'd even settle for something where "At this time each day" if there is an order on hold, do this action (notify me).  Or similarly with tags.  My goal is to get my attention when it is needed to resolve an issues through automation.

I've been using Shipstation for years and use a credit card to earn points etc. These purchases have always come through as postage or shipping as far as the cc was concerned. There's a way it's coded on the backend for this purpose. But as of the new year, these have been coming through as "other". Per Shipstation chat, stamps.com changed the way the purchases show up on a cc to reflect it's a purchase via Shipstation vs directly at stamps.com. Cool. But they also (inadvertently?) changed the type of transaction it is. Just curious if anyone else has noticed this on your cc statements. Thanks!

I'm trying to import orders from a csv from squarespace. When I attempt to upload, I get an error message that just says "error". Super unhelpful in determining what is wrong with the csv.When I press the button to upload my file, a 400 status code is logged to the dev console with a post request to https://ss7.shipstation.com/api/orders/prepareimport?mapping=null&useSavedMapping=false&format=CSVDelimited&hdr=true&encoding=UTF-8 400Could I get more insight into this error? 

Original post by user Andy Lafler   I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destination, we would be able to have the correct shipping price.Sendcloud or Shippypro and other competitors have this option.