Discussions

I am using the Woocommerce plugin with Shipstation.I use several warehouses and require to update my inventory levels using Woo, How can i update my store (Woo) with the warehouse chosen by shipstation?

So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.

I "upgraded" to the new version of ShipStation Connect yesterday. Now, when using my scale to ship a package, the totally wrong weight is entered. Anybody else run into this problem? It is very frustrating having to manually enter in the weights.

The max length for USPS first class international packages was 24". But when I tried to ship a package yesterday, the message "First-Class packages cannot exceed 22" x 18" x 15"". came up. It would not allow me to ship a 24" long package. I went to the post office and was able to ship it. Is this a new restriction from USPS, or from shipstation? No one seems to know what is going on.

It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue being, we cannot connect to their shipstation for that one SKU group without spending a stupid amount of money for a third party integration. Doubt there are any options for this within shipstation, but should be considered for future updates.

This is beyond ridiculous. 

Hello, I would like to see the tags for all the orders when looking at the Orders Dashboard.  The new interface doesn't seem to give me that option or I am looking in the wrong place. I know you can filter by tag but I need to see each tag on the whole screen. Is there a way to edit the columns to see the tags? Sorry if its a repeat question. Thanks! 

I've never understood why Shipstation does not let me make changes to order lineitems.  I CAN do this for orders created manually, but not to orders pulled in from my store.  This would be helpful overall, but especially since Shipstation does such a mediocre job of syncing changes from my store.   For example, a customer just changed the color on an item they had ordered.  I easily made that change in Shopify - remove the original item, add the new one.  This change did NOT sync to Shipstation.  So now I need to: - Split the removed item into a new shipment - Manually create a new order with the new item - Combine the new item with the original order  - Cancel the shipment that I had split off - Deal with the annoyance of having a "cancelled" order floating around, and the new item having been added from a separate order Why not just let me adjust the order directly?

 A little heads up would have been appreciated!

Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping methods and or weights that would normally be populated?

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there.  However, the tracking number shows "Delivered" to this central location a week ago (July 21) and then no further activity since then.  Since USPS tracking typically stops when an item is delivered, how can I tell whether it's actually being sent to the destination, and how can I track it?

Today I received an email that said a new SS connect is out with "new features"... is this trap?  Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came out with all the new version issues right now that still aren't addressed.   It kinda sounds like the new version just allows autoupdate and the old did not?  Autoupdate would not be a feature I would like or trust. Hello,ShipStation Connect has provided users the most efficient and versatile way to print labels in ShipStation for years. Today, we’re happy to announce an upgrade with our newest version. Our team has built the new ShipStation Connect platform with one mission in mind: Make printing labels simple and reliable. Why upgrade?ShipStation Connect will now auto-update when our team builds exciting new features within ShipStation Connect.The redesigned system runs smoother and faster than ever before

Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the  marketplace.  Thanks!

Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarded to the product(s). Now the email still show the product(s) purchased but without any link, just plain text. Has anyone encountered this?

I have not been able to connect my store and have been requesting support for 5 days now.Do they have a phone #?

Ever since ShipStation switched over to the new Amazon SP-API, orders that come in after around 3pm PDT have the order date incorrectly set to the following day. Seems like a time zone issue with the new code. Has anyone else seen this, or is it just us? I opened a ticket three days ago but haven't received a response or an update. 

Removed

There is no clear information.  One time I used it, the shipment went through from the US to Canada and I never got a bill or anything.  The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they wanted me to clear the shipment or send me paperwork do DIY. I can't find clear info on this.

I noticed that Amazon Buy Shipping is now available in Shipstation (finally!!) but it doesn’t seem to work. When searching for carrier rates using Buy Shipping, I get an error back that says “One or more providers reported an error. Phone_number must be a string (validation).” Has anyone else seen this error and know of the fix? I love Amazon Buy Shipping because the carrier prices that Amazon provides are the lowest available and it also protects my seller account from refunds and chargebacks, so it should pay for itself despite the $0.20 fee that Shipstation charges. Does anyone else have an opinion on using Amazon Buy Shipping with Shipstation? 

I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the image attached. I noticed that the pick list includes the units belonging to the 2 failed orders. I wanted to ask if this was mandatory and standard for the failed postage, essentially the orders that were not paid for or processed due to an issue, to be included on the pick list of products that need to be picked and packed and removed from the inventory file?Is there a way to exclude items from the pick list if they failed to be processed? That way, when they are fixed and retried, it should generate another pick list with only the units from those two orders only? When I fixed and retried the 2 failures, they were successfully processed, and ShipStation generated a new packing list for these two orders only. If I wasn't

Any one else having an issue connecting there shipstation to Amazon , i keep getting this error code : Something went wrongThis Developer is not currently eligible for new authorizations.Error Code: MD9000 Yes i opened a live chat and the rep said it was "a known issue" but isn't this a MAJOR issue , i mean new accounts not being able to connect to the largest platform in the world ????? 

Afternoon all,  I sometimes need to create a manual label,  I do this by doing the rates finder then going to configure label.  This creates the label fine and shows in the notifications area.  However it does not appear in any of my order screens at all.  How can I find them?  I have been charged for them so I know they exist and the labels are still viewable. Thanks

When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This would give me the ability to easily track the shipments per hour per user without having to create a separate tracking/timing system.  

Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample:  {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null} Here is a screen capture of what I'm experiencing https://www.dropbox.com/s/y0mh83ina67o9p6/Shipstation%20Screen%20Cap.mp4?dl=0 Anybody know what the issue is?

When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch.  In V2 this button would show the batch number, but also allow me to click it to assign a different batch.  In V3 there does not appear to be a great way to determine what batch an order is in, at least from the order details. Please let me know if I'm missing something, or if this is just another example of V3 being harder to use than V2.