Restrict Accounts to Stores

[LBSLP]

We have multiple accounts setup and each is specific a store.  We assign the account via automation but if a user needs to edit Service (or edit service in a batch), the list is not just listing generic services.  It lists the services by account, making it possible for a user to pick the right service under the wrong account and use an account that is not authorized for that store.   We'd like to see the option to assign account permissions by store so that within a store users can only pick from authorized accounts and avoid unauthorized use penalties.  

[LBSLP]

This continues to be a hot topic and is driving suggestions that we purchase multiple instances of ShipStation to effectively restrict account use.   The business impact of improperly using another party's shipping account is high.   An alternative would be to separate service & account selection.  When making a service selection, it is not obvious that both service and account are being changed.  Being able to change the carrier service (ground to overnight) without changing the assigned account would also help address this problem. 

[ron1]

Yes, under user management, it should be possible to assign which stores each user can access, whether it is all stores, just one store, or a selection of stores.

[CaraAdmin]

Hello @ron1!

Thank you for supporting this feature in the community! I’ve checked with our development team, and I’m happy to share that this feature is on the roadmap for 2025. While we don’t have a specific launch date yet, I’ll be sure to update the community as soon as a more defined timeline is available.

Happy Shipping!

-Cara

[gog]

@CaraAdmin We are having issues with this and need it to happen as well. Do you have an update on the time frame?

[CaraAdmin]

Hello @gog!

Thank you for inquiring about this feature request! I've contacted our developers to check for updates, and I’ll share any new information as soon as I have it.

Thank you for your persistence and patience! 

-Cara

[LBSLP]

Although my original posts are aging, I just want to confirm we are still struggling with this issue.  Just last week the root cause of a UPS billing inquiry from our finance department revealed the improper billing was the service selection tied to an account that was not supposed to be used for that store.