ShipStation High Volume Plan: Advanced Automation is How Enterprise Businesses Get Ship Done.

[Manager-Erin]

Are you an enterprise-level business that ships over 7,500 packages a month? If you said yes, you should know that ShipStation offers a High-Volume plan catered specifically to larger businesses. It's a way to streamline your productivity and reduce the hours spent on manual work by providing more opportunities for automation. 

The newest additions to this plan, Auto-Split and Shipping Strategies, are great examples of features that will assist your efficiency via automation.

Auto-Split, allows you to automatically split orders into multiple shipments based upon predefined criteria set by you. This is beneficial for orders where you will need to partially fulfill shipments, items that are so heavy that they need to be shipped separately, or cases where items need to be shipped from multiple locations. You can learn more and see this feature in action in this video.

Shipping Strategies, which is currently in beta for our North American users, allows you to create custom rules to automatically select the lowest-cost carrier and service based on your criteria. This will be useful for all shippers but is perfect for those that have a wide range of products, product destinations, and products that are fulfilled out of different locations. 

Additional High-Volume Plan features available include Cubiscan, ODBC, and Product Bundles. You can learn more about our High-Volume plan and schedule a demo with our team here. 

Please note, Auto-Split and Shipping Strategies is only available to merchants on the High-Volume plan that was released May 17, 2023, plan code highvolume_2023q2 ; merchants on prior High-Volume plans must upgrade to gain access to this new feature.

[shipper7]

Maybe someday these long-awaited features will trickle down to the basic users?

[shippingitems]

Hi,

We tried to register for a demo but were advised that we were not eligible for a demo since we are a current user. They just told us to upgrade. Is there a way we can get a demo for the High Volume plan?

[tammie]

"Auto-split allows you to automatically split orders into multiple shipments based upon predefined criteria set by you." THIS IS NOT TRUE! I tried multiple ways to get this feature to work and failed, so I contacted support, who also failed.

Auto-split works ONLY if you are splitting multiples of the same SKU. If your customer purchases 4 different items that all have separate SKUs, and one of those items is really large and needs to ship alone, this feature will not help you. 

The article about this feature says, "Auto-Split helps you save time managing orders that contain products with unique shipping requirements, such as: The order contains an oversized item, like a mattress, bicycle, etc." This sentence implies that if your customer's order contains an oversized item along with smaller items (all with their own SKUs), that you can use this feature to split that order—WRONG!!!

From contacting support today (2023-11-08): "(4:21:05 PM) Mpho Ngobeni: I just noticed that there are multiple SKUs in the order. Please note that the automation rules in ShipStation will not apply to orders with multiple SKUs."

As you can likely tell from this message, I'm beyond frustrated. I don't have time to share more about our experience, though, because I have to go split 200+ orders now.