This week's release includes the launch of our German Help Center, the carrier Sendle for US merchants, many order grid improvements, and several mobile bug fixes for Android users.
Delivery Duties Paid: We’ve expanded the Prepaid Duties and Taxes option for Delivery Duties Paid (DDP) for USPS shipments from the United States to Canada. DDP in ShipStation now supports USPS Priority Mail International and USPS Priority Mail Express International with a variety of package types.
German Help Center: Our German merchants can now find translated support documentation in our German Help Center!
Order grid improvements: We are continuing to make improvements on the Orders Grid to make viewing orders and actions as efficient as possible.
For ShipStation Germany, If the action name is too long for the drop-down menu, an ellipsis will appear, indicating the text goes on. The full text will appear when hovering over the action.
ShipStation will now show you orders when you save or change an order filter, regardless of the page of orders you are on. This will prevent any confusion when filters have been applied, and no results appear.
UPS from ShipStation: To help keep merchants compliant with UPS’ Dangerous Goods policy, we have removed the option to select “This includes Dry Ice” from Other Shipping Options when the service “UPS from ShipStation” is selected. Dry ice is considered a dangerous good and cannot be shipped under UPS from ShipStation agreement.
Sendle: Sendle is now available to US merchants as a carrier service.
Direct Freight Express: We added messaging about Manifest Requirements and Consignment fees when you first connect a Direct Freight Express account. You can create manifests for Direct Freight Express from within ShipStation.
Customers Tab: We’ve resolved a bug so that the Marketplace Username menu on the Customers tab only shows marketplaces that merchants have connections to. This fixes a bug that was causing all available marketplaces to appear in the drop-down menu, even if they were not connected.
Order Details: We’ve fixed a bug so that the Order Details remain usable when a rate error is shown. Previously, when amending the size for a package, rate errors would freeze the Order Details, preventing orders from being processed.
Split Ship: We’ve corrected an issue that was causing the message “Selling channel adjusted quantity” to show any time a merchant updated the quantity of items in an order in ShipStation. Now, this message will only appear when the quantity of an item in an order is updated in the selling channel.
Insights Reports: We've updated our Account Balance History page located in Insights Reports so that label and insurance transactions appear separatelywhen they are two separate transactions. Previously, those costs were always shown together even if they were not always the same transaction.
We fixed the sorting issue with the Age Column which seemed to be sorting based on Shipped date and not the age of the order. The Age Column will now sort as descending or ascending order based on the age of the order.
We addressed the issue that would deselect grouped orders if they were originally selected by clicking the header row. All orders that are selected by clicking the header row in a group view will remain selected until a batch is processed or it is deselected.
Returns: We resolved the issue that caused the error message: 'Service ID' is not in the correct format’ when creating a return label and utilizing the default return service. You can now create Return labels without needing to re-select the default service from the drop-down menu.
ShipStation Connect: We fixed the issue that was incorrectly displaying a Login Failed error when trying to log in with the correct credentials. There should be no issues with logging into ShipStation Connect.
UPS Germany: We’ve released a fix that ensures that the UPS agreement is available in German and merchants can register successfully.
Deutsche Post:We fixed a bug that was causing an error message: Value 'xxx' is not one of declared properties for field 'contentPieceNetweight' (Generic) for multi-item orders when the total weight ended in an uneven number, for example 152.5.
DHL eCommerce (AU): We addressed the issue of removing the zero at the end of a decimal value. For example, 2.00 would become 2.0. This would prevent label creation and trigger the error message: Create Label Failed: Invalid Total Declared Value. Please enter up to 10 digits and up to 2 decimals. The new behavior will no longer remove the zero at the end of a decimal value.
DPD Ireland: We updated the DPD Ireland integration so it no longer automatically applied additional insurance charges to shipments. Insurance charges will only apply when you select insurance.
ShipStation has implemented a fix to avoid throttling order imports. On the activity tab of Store Settings, Amazon merchants were encountering the error code: 429 from URL: sale_orders_export for SellerID: xxxx, causing all orders to not import.
Marketplace notifications for Amazon DE stores will now update Amazon with the shipment details. Previously, Amazon DE merchants sending shipments using Deutsche Post DHL for ShipStation saw the error: Input string was not in correct format
We removed the unnecessary Custom URL that would import in the Item Description on Order Details.
We have implemented a fix that expands the amount of orders that can be accommodated during an order refresh for merchants using the latest version of Shopify. Previously, merchants would encounter a 504 error: “An error occurred attempting to update orders: We encountered an error communicating with Shopify. Please attempt to refresh the store in a few minutes.”
Shopify released a fix that resolves the issue with Checkout Rates that prevented customers from completing the checkout process and displayed the error message: Your chosen shipping rate is no longer valid. Select a new rate. Shopify shoppers can now successfully complete their checkout with their select shipping method.
BigCommerce: Users that are having order import issues with their BigCommerce store should migrate to the latest version of BigCommerce.If you are seeing the error message: 429 Too Many Requests and not receiving orders from BigCommerce into ShipStation, contact support to be enabled for Migration. Please review the Migration Guide for a smooth transition.
eBay: The new version of eBay will now display tax and shipping paid on the Order Details page in ShipStation. We have addressed the issue that made it appear as though orders did not include taxes or shipping paid values.
Android Login: We improve the Authorization flow with the Android app. This will prevent random logouts, erroneous retry login screens, and a couple of logout related crashes.
Edit Order Items: We fixed a bug that would change an item to a blank item if you added two new items to a Manual order. Adding new items to a manual order will no longer affect items added during manual order creation.
Orders: We updated the UI on the Orders page so the icons for domestic and international orders display correctly for non-US accounts.
eBay: We fixed a bug that wouldn’t show the eBay icon on appropriate orders. Now orders imported from eBay will display the eBay logo icon.