API calls to Get Rate fail

[dlazar]

Using the example from the website. Make a call for "fedex" or "ups" to get rates. The POST request with valid authorization and payload returns internal ShipStation error data. All my GET requests work fine where I get my lists of carriers on the account etc. Only a POST to get rates on a shipment fail. What is the secret sauce to debugging this with ShipStation. The error returned has no information of much use.

{"Message"=>"An error has occurred.",
 "ExceptionMessage"=>"One or more providers reported an error",
 "ExceptionType"=>"SS.Core.Utilities.Rates.Exceptions.RateException",
 "StackTrace"=>
  "   at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable`1 carrierId, Nullable`1 providerId, Nullable`1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable`1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable`1 package, Nullable`1 l, Nullable`1 w, Nullable`1 h, UnitOfMeasureDimension dimensionUnitOfMeasure, Confirmation confirmation, Int32 insuranceProvider, Nullable`1 insuredValue, Boolean allowSelection, Boolean residential, Nullable`1 nonMachinable, OrderPackage[] packages, CustomsItem[] customsItems, Nullable`1 billDutiesToSender, Nullable`1 saturdayDelivery, Nullable`1 alcohol, String shipState, OrderSetting[] settings, Order order, Warehouse warehouse, Boolean primaryProvidersOnly, Address destinationAddress, HashSet`1 shippingServiceIds, String fromCity, String fromState) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.Core\\Utilities\\Rates\\RateUtility.cs:line 643\r\n   at SS.OpenApi.Controllers.ShipmentsController.GetRates(RateRequest request) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.OpenApi\\Controllers\\ShipmentsController.cs:line 499\r\n   at lambda_method(Closure , Object , Object[] )\r\n   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n   at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()"}

[roamdev]

I am seeing this same issue, did you ever find resolution on this or does anyone else have a working example of the getRates API endpoint?

[dlazar]

I gave up on Shipstation. It clearly has no interest in modernizing its API and is coasting on some laurels built out 5-10 years ago. Based on the response I got, both from their API and their service, there is not much meat on the bones of Shipstation. Plenty of other fish in the sea as they say, and so I am convinced there are better ways to go.

[roamdev]

For anyone else who ends here, heard back from tech support and since I am using their built in UPS accounts the correct carrierCode is actually ups_walleted

Not sure that is documented anywhere.

Here is an example that works:

{

"carrierCode": "ups_walleted",

"serviceCode": null,

"packageCode": null,

"fromPostalCode": "78703",

"toState": "DC",

"toCountry": "US",

"toPostalCode": "20500",

"toCity": "Washington",

"weight": {

"value": 3,

"units": "ounces"

},

"dimensions": {

"units": "inches",

"length": 7,

"width": 5,

"height": 6

},

"confirmation": "delivery",

"residential": false

}