Error when using canada post via shipstation carrier

[eljogloria]

Anyone getting this error:

The Contract Number {0} is not associated to the Mailed on Behalf of Customer Number in the CPC accounting system for the mailing date entered. (Generic, Carrier Error Code: 1702). The Contract Number {0} is not associated to the Mailed on Behalf of Customer Number in the CPC accounting system for the mailing date entered. (Generic). (400, e353e352-eb22-425f-bb11-f884f0bb7c69)

[alainsblacksmit]

Canada Post rolled out a nationwide update on July 1st and things went pretty sideways. Luckily, it’s back up and running on my end now.

[LittleTim]

Did you have to do anything on your end to make this work again?

[MichaelWCH]

I am also wondering about this.  I still cannot generate any labels as of July 7.

[CaraAdmin]

Hello @eljogloria!

Thank you for reaching out. We know some of our merchants are currently experiencing issues with printing labels. Our team is actively working with Canada Post to resolve the problem quickly.

We appreciate your patience and will keep you updated with any developments. I have also included the link to our ShipStation Status page for more updates!

Feel free to reach out with any other concerns or questions!

-Cara

[hfxpins]

are we able to add them as a carrier yet? still cannot re-add my carrier.

[CaraAdmin]

Hi @hfxpins 

This issue relates to an ongoing service interruption on Canada Post’s end. Some of their tools and applications are still unavailable, which is currently affecting the ability to connect Canada Post accounts to ShipStation.

We appreciate your patience as we wait for full functionality to be restored! We have attached the CA Post Status page for your reference as well! 

Happy Shipping!

-Cara