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FBA UK Tracking Links No Longer Populating on Email Templates

info196
Occasional Contributor

Hi there, 

 

We use FBA UK to fulfil a portion of our orders. 

 

At some point in the last few weeks, the tracking links which historically have been populated on our Shipstation generated Shipment Notification emails have stopped populating.

The tracking number itself populates fine, but the tracking link (which generally would go to https://www.swiship.co.uk/track?id= ) just isn't populating so the link doesn't work on the emails. 

 

Chat support seem to blame FBA for not sending the tracking link, however from what I can see even order orders on which the tracking link did work they also didn't send a tracking link. Shipstation must be creating these tracking links by dynamically populating the tracking number url with the tracking ID. 

 

So it feels like it's more likely to be an issue with Shipstation or their Integration with FBA.

 

Has anyone else experienced issues with their FBA tracking links no working in the last few weeks? 

 

Edit to add: this stopped working around 24th October. 

 

Thanks,

7 REPLIES 7

Moderator-Davis
Moderator
Moderator

Hey there @info196

 

This is actually something that our team is aware of and currently investigating! Although I don't have more progress to report at this moment, please know that our team is working on this behavior! 🙂 

From Moderator Davis, May the force be with you!

info196
Occasional Contributor

Any news on this? Still appears to be broken, causing us many an issue with customers. Thanks. 

Hey there @info196

 

No updates just yet, but I have setup to be updated when we hear any progression is made! 🙂 

From Moderator Davis, May the force be with you!

info196
Occasional Contributor

Over 2 months now this has been broken... emails still go out without working tracking links.

...any news? Have they given up..?

Hello @info196

 

Thank you so much for being a part of our community and for bringing this to our attention. I want to look into this a little issue personally a bit further, so I am going to be private messaging you to gather some information about this. 

 

-Erin: Your Friendly ShipStation Community Manager.

Hello - has this been resolved? We're seeing the same issue on all orders shipped via FBA (all countries, including UK) - no tracking link populating. Very frustrating experience for the customer, as their "Track Shipment" link points nowhere.

info196
Occasional Contributor

Another 3 weeks have passed and this is still broken???