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Intn'l Orders with special characters

scarey
Occasional Contributor

We've noticed that on international labels, specifically DHL, most special characters show up fine in SS but print out as gibberish on the label. 

1 REPLY 1

CaraAdmin
Khoros

Hello @scarey!

 

Thank you for the post. I can understand why this would be a frustrating issue to run into. Unfortunately, I do not see that this has been logged as a current issue, so I suggest reaching out to support@shipstation to see if they can troubleshoot this for you. 

 

Happy shipping!

 

-Cara