Scheduling a Canadian CanPar pick up using ShipStation One Balance account

[DebSum]

Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.

The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://portal.canpar.com/collectservice/?pay=true&locale=en Once there, you can't schedule a pickup. You are directed to re-enter all of the label information then you would have to purchase a label to schedule the pickup. I spent half a day in a chat with ShipStation and they recreated it, confirmed it, and had no other solution.

I reached out to CanPar and they had no solution. They do not have a request a pickup option without making a label with them. A very frustrating loop with no solution. CanPar advised me that it might be easier if I opened an account with them directly but I don't want to do that. I liked the (seemingly) simplicity of using the ShipStation integrated option. Thanks! 

[kalid]

Agreed. It's very frustrating. I had the same experience. 

I was able to schedule a pickup by calling Canpar Customer Service. We simply told them that we have a prepaid label and we needed a pickup. We don't have an account with them, they've always done it for free. They usually pick up the same day which is great. It is unfortunate to spend 10 minutes on the phone though.

[artooro]

Yeah I still use Shiptime for certain packages because of this. If Shiptime can automate the pickup scheduling, why can't ShipStation? This doesn't make sense.

[Dan_Cole]

Shipstation would do well to add carrier pick ups for all of their carriers.  They seem to be falling well behind the competitioin in this regard.  To me it should be one of their core competences but it doesn't seem to be.  Having carriers like CanPar that you can't seem to arrange a pick up from is next to useless.  I have 5 carriers listed and I'm only able to arrange for a pickup from Shipstation with one of them.  It's not a good look.

[CaraAdmin]

Hello @Dan_Cole!

Thank you for your suggestion. We’ve passed it along to our development team for review.

Keep an eye out for updates. 

Happy Shipping!

-Cara

[Dan_Cole]

Cara...any news on this?  It has been awhile.

Dan

[CaraAdmin]

Hello @Dan_Cole!

Thank you for following up! While this feature isn’t currently on our roadmap, our developers are aware of your request. As much as they’d love to action every idea, I’m sure you can understand the challenges of prioritization. We truly appreciate your persistence and thoughtful feedback—it helps guide our focus and improvements!

Happy Shipping!

-Cara