Amazon includes the tax/vat in the item price but orders from Amazon are being imported with tax added on.
Product £10 that already includes £2 of tax but Shipstation is importing the order total as £12 which is wrong.
How can I stop this?
Hey there @jk47,
Thanks for joining us here in the community! We are thrilled you've joined us.
Although it may not be a perfect solution, I do know that other accounts have had success in this realm by reaching out to Amazon. Since "Tax Paid" is not imported from Amazon currently, it's my understanding that the best way to get this done is to remove the VAT from Amazon and add the VAT number to ShipStation as a tax identifier.
With that in mind, if any other community members have worked thru this on their own, and have any recommendations, I would be very interested to hear them!
I hope this helps!
Hey there @jk47,
It's my understanding that this has been achieved by several users, however i'm personally not positive about the process. I'm reaching out to my resources as well, I just haven't received an answer yet. As soon as I have more info, I will provide that! I just didn't want you to think I wasn't looking into this :).
In the meantime, if any other community members have done this personally, I would strongly encourage them to help out their fellow community member!
I'm having this same issue too. We're hoping to put Shipstation live but this is a frustration as it's at odds with how other stores show VAT, and will cause confusion with our team members.
Any update on how this could be handled, apart from removing VAT from Amazon, which wouldn't be ideal.
I have the same issue, it's not incumbent on us to send information to Shipstation in a way that removes tax. It's incumbent on Shipstation to calculate the tax accurately according to the information it is provided. How is that so difficult?
They do not care, i agree.