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Feature Request: Please show the Shopify fraud flag in ShipStation

jeffpat
New Contributor

We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag.  We ended up shipping these orders and had to eat the cost because the CC owner did a chargeback and cancelled the card.  I'm attaching a screen shot of the fraud flags in Shopify.

Thanks!

Screenshot 2023-02-15 075640.png

1 ACCEPTED SOLUTION

Hey there @jeffpat

 

I'm happy to share that you actually CAN import those fraud risk flags into ShipStation. Please review the steps listed in this article from our knowledge base for how to accomplish this objective! 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

View solution in original post

3 REPLIES 3

Hey there @jeffpat

 

I'm happy to share that you actually CAN import those fraud risk flags into ShipStation. Please review the steps listed in this article from our knowledge base for how to accomplish this objective! 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

That worked perfectly, thanks @Moderator-Davis !

Howdy @jeffpat

Always happy to be of assistance my friend! 

 

Happy shipping 🙂 

From Moderator Davis, May the force be with you!