ShipStation not updating oirder status in WooCommerce

[windowfilm]

I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as processing. Can someone please advise?

Many thanks!

[Moderator-Davis · Accepted solution]

Howdy there @windowfilm, 

When it comes to integration communication like that, we will want to check out that behavior directly in the account to have a full understanding of the situation. Please reach out to our support department via live chat widget or email so that we can investigate with you.