ShipStation not updating oirder status in WooCommerce

[windowfilm]

I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as processing. Can someone please advise?

Many thanks!

[Moderator-Davis · Accepted solution]

Howdy there @windowfilm, 

When it comes to integration communication like that, we will want to check out that behavior directly in the account to have a full understanding of the situation. Please reach out to our support department via live chat widget or email so that we can investigate with you.

[waterguy]

We are having the same issue. This just started for us at the beginning of this month. What is the resolution? Everything was working fine and has been working great for a while until just this month. We are running WoodCommerce 8.5.2 and was last updated on 1/25/24 so shipstation order status updates were working great and then stopped working on 2/2/24.

[CannaVis]

We are also having this problem... Orders are NOT being updated to completed!

[CaraAdmin]

Hello CannaVis!

Thank you for your post! I did notice another merchant having this issue as well. We ask that you contact support@shipstation.com so support can help you troubleshoot this and possibly look at your settings to see if this is something we could guide you through fixing. 

I appreciate you bringing this to our attention. 

Have an excellent rest of your day! 

-Cara

[windowfilm]

I looked back and our issue was that we made a change on our website URL from http: to https: and I had to reconnect the plugin. ShipStation Support was able to diagnose this and lead me through the fix. I recommend you open a ticket 🙂 Hope this helps!

[waterguy]

Thanks for your response. So was the URL http before then you changed it to https and then reconnected the plugin and that fixed it? The support person just went in to our ShipStation shipments section and selected the orders that were still in the "Processing" state in WooCommerce and then he clicked "Notify Marketplace". This pushed the "Completed" status on all of those orders and it's reflected in our WooCommerce site now. However, the question/problem is why isn't this happening automatically?!?

It was working prior to 2/2/24 and then all of sudden it stopped. This morning we had like 17 orders that were still in the "Processing" state in our WooCommerce store even though we had shipped the product in Shipstation and the customer in many cases had already received the product.

Was this the problem you were having and the URL change fixed it? Thanks!

[windowfilm]

Thanks for your response. So was the URL http before then you changed it to https and then reconnected the plugin and that fixed it?

Yes - the site was launched as an http and ShipStation worked fine, then my dev guy added the security settings that changed the URL to https: and ShipStation stopped connecting back to Woo. The fix was to reinstall the plug-in with the authentication key and then it was fixed.

[contact27]

I have this same issue but only with external labels

Does WooCommerce get updated by ShipStation if shipstation orders are marked Shipped manually?  There is a checkbox for notify marketplace right?  So if that's checked it should update woocommerce?

Every time we mark something shipped manually it does not update.  (maybe a partner ships it instead, for example and we manually input the tracking number to mark shipped)

Thanks

[Artandfablepuzz]

I have this issue - but orders are not being imported at all.   Support at SS and Woo can’t figure it out.   Is anyone else having this issue ?

[CaraAdmin]

Hello @Artandfablepuzz!

Thank you for your post! It looks like no one in the Community has experienced this issue yet. I reviewed your support ticket #8963488, and it seems that our support team, with senior guidance, identified this as a WooCommerce-specific issue. They suggested reaching out to WooCommerce directly for further troubleshooting.

If the problem persists even after working with WooCommerce, please don’t hesitate to reach back out to ShipStation support so we can assist you further.

Happy Shipping!

-Cara