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Squarespace shipping rate calculation differs from Shipstation rate

SarahATX
Moderator
Moderator

Original post rom user Dalton Mosser

 

When a customer selects a shipping option from Squarespace and is charged the carrier-calculated rate from them, the rate that Shipstation comes up with is usually wildly different from what the customer is charged.

 

My guess is that I do not have the correct dimensions in Shipstation when the rate is calculated? For example: a customer is charged $100 for shipping from Squarespace (carrier-calculated) and then when I am going to calculate the rate from Shipstation, it's closer to $40 to print that shipping label.

 

Thanks

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