"Back-dated update" done by Customer Support

[numan61]

Hi @AdminCara 

You should not let your customer support team do "back-dated update" or you should allow them to stop it as well.

This happened us before and now it is happening again. One of my co worker contacted ShipStation customer support for a situation. They did back-date update thinking that it will solve the problem. I dont know how long did it go back but because it is not done in 2 hours, ShipStation is not importing the new Amazon orders. Now, all operation is stopped at the company.

This is a serious issue. Please take required actions ASAP and keep us updated.

Regards.

[CaraAdmin]

Hello @numan61!

Thank you for bringing the issue with your Back Date refresh to our attention. The agent assisting you should have communicated the expected timeframe for this process, and we sincerely apologize if that wasn’t made clear.

We truly appreciate this kind of feedback—it allows us to improve and ensures we continue to deliver a better support experience for everyone.

According to ticket #8336033, our Support team is still actively working on the issue of your Amazon orders not being imported. We appreciate your continued patience as they work toward a resolution.

Happy Shipping!

-Cara