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shoptictoc_cana
First-timer
Status: New

Hi,

 

We ship orders that are below $10 CAD without tracking and in order to not have our VTR penalized on Amazon Canada we are required to put Standard Mail envelopes as the shipping service. However when we use the other action "mark as shipped" there is no way to enter our own shipping service and Shipstation puts a default of Ground as the shipping service. 

 

Can you please resolve this?

 

Thanks!

2 Comments
marflore22
First-timer

Amazon requires "shipping service" to be included in the shipping confirmation . Not having this available, we are in a very difficult situation. 

Tom123
First-timer

We need this done too. There is no menu for "Shipping Service" on the Other Actions>Mark As Shipped screen; only the "Carrier" is there. Which causes value "Other" to go to Amazon and marketplaces, which is incorrect/invalid and causes us issues with our account and penalizes our score, and puts our entire account in jeopardy! Please add this much needed simple menu. ("USPS First Class Mail", "USPS Priority Mail", etc.)