Allow users to select orders in a list and bulk email those customers

[ian11]

We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.

[heather15]

we cannot wait for this feature....it's an absolute must. we make our products to order and being able to notify customers automatically of their place in that process would be invaluable.

[audreysbear]

Any update on an anticipated availability date on this? It's been almost 4 years since the idea was first posted.......

[audreysbear]

ShipStation Admin, any word on a decision? We could really, really, really, really use this feature! It would make it so much easier (that is, possible) to send customers updates on the production status/progress of their order. Certainly it can't be that difficult to add??

[feedback]

'@rachel, We have not yet made a decision on such an idea. Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)". Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.

[audreysbear]

Admin, the ability to send an email at the time of import is helpful, but is just part of the equation for us. We do customized/personalized orders and those orders go through several manufacturing steps before they are ready to ship (proof approval, printing, finishing, etc.). Like many others have posted in this thread, we want the ability to easily send out updates. For example, when a batch of orders is sent to printing, we tag all of those orders a certain color. It would be really convenient to show only orders tagged that color, select all of them, and then select "send email" from the "other actions" drop down and then be able to choose an email template to use that lets them know their order has progressed to that next step in the process. Doing that one by one is just an impossibility with a lot of orders, so the bulk select and email option is real necessity to keep our customers informed and happy.

[heather15]

No update? I am always anxiously awaiting the release notes...to be disappointed that this feature is still not available. It's so critical for our business. Particularly at holiday times when we can get backed up with orders and need to notify customers quickly.

[admin15]

'@ShipStation- what's going on with this? It's been under review now for more than 18 months, and it has been 6 months since the last update. This is a critical feature for us, as explained in previous comments.

[heather15]

'@ShipStation - Could we get an update on this critical feature?

[vendor1]

Hello. We want it pre-ship, here's why. We get order frequently that are "Flagged" as an address error. Many of these are known customers or obvious errors easily fixed by shippers (Ste on wrong line, common mispelling, etc.) but about half require us to contact the customer ... missing apartment number, transposed addresses, etc. For those orders the shippers send and Email asking the customer to verify/correct their address. We have a very nice template built in Ship Station that inserts customers names, order # etc. but there is no way to send it to the customer to elicit their response. This would make a great program even better, it's a pretty common, routine, and useful function in this type of software to be able to communicate with the customer regarding shipping issues -- whatever they may be -- from inside the platform. The really nice ShipStation templating feature would makes this feature a standout in the field. We at Discount Vials, for those and other reasons, think this feature would be very useful and you should implement it. Thanks for considering out request.

[erickcar03]

Imported orders get tagged if they have a bad address. We then have to email them in another software system to ask the customer how to fix the address. It would be easier to email directly from SS and have it leave notes in the activity log. Even better would be the ability to create email templates that will include the name and order ID.