Showing results for 
Search instead for 
Did you mean: 
Occasional Contributor
Status: New

WooCom will mark an order as cancelled if it goes unpaid for too long.  Once marked as cancelled, SS basically ignores all data relating to that order.  If the customer thereafter pays the order, and the order updates within WooCom to "processing," SS will ignore this update.  This is a problem because, without the order updating in SS, there is no way to know that the order should ship.  We are only alerted to the order when the unhappy customer calls.  Please consider adding a feature that allows for us to check order status conflict between SS and WooCom to catch this so these orders don't fall through the cracks.