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support317
First-timer (legacy)
Status: Investigating
Auto combine feature for multi orders when they have the same shipping address.
158 Comments
robert15
First-timer (legacy)
We really need this!
isaac13
First-timer (legacy)
we really need this for groupon.....we need orders to be combined automatically based on the "parent id" that they provide. This is so integral and crucial to our business. We cannot manually combined hundreds of orders a day and we dont want to look for another shipping manager that is integrated with groupon that has that capability. Tanga, ebay and amazon all have orders that come in combined but groupon doesnt .
corben
First-timer (legacy)
Can we please hurry this up!
matthewzhou98
First-timer (legacy)
Not sure why this isn't a feature already considering five years since its been requested. People who sell via eBay have to do this with hundreds of orders every day because nobody uses the cart option. There is also never a reason to not do this because it saves on shipping costs and they are going to the same address anyway.
Bobby_M
Contributor
The only time I don't want to combine orders is when they are for the exact same list of items for the same total amount. This is 99.9% chance that it was an unintentional duplication. The rule should be "if the orders are for different totals, auto combine". "If orders are for the exact same total, alert me before combining".
jmfarber
First-timer (legacy)
Please provide more information regarding combined orders in the API data as well. The data you provide is minimal.
cadresky
First-timer (legacy)
Any update on this?
feedback
First-timer (legacy)
Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like. If you haven't added your challenges yet, please join the conversation.
janszendc
First-timer (legacy)
IMO there is no reason NOT to automatically combine orders that have the same shipping address. It is very easy for my employees to miss the little notification in the top right each time they sign in as combining orders doesn't happen too often (maybe 7-10 times a week and we do 500 orders in a month). There are times that we do not want to combine orders, but in those cases we can just split the order. An alternative to this is to simply make the notification easier to see. Perhaps adding a pop up box when ship station opens letting the user know that they might want to combine eligible orders.
cadresky
First-timer (legacy)
Our issue is when the same customer makes 2 separate orders. While it may not happen extremly often it is frustrating when it does happen and we do not catch it. When this happens we usually do not catch it until it is too late and the orders are already shipped separately. Just an idea of a solution to this problem would be an automatic pop up window that notifies the user that there appears to be 2 or more orders with the same shipping information. Such window could show a summary of the 2 orders and ask the user if they would like to combine those orders now. This would allow some human intervention to prevent the system from accidentally combining 2 orders that otherwise should not be combined but at the same time allow for easy and quick combination of the 2 orders.