Edit and Delete Customers

[wil]

We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated. I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save. I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?

[frank98110]

@JKing Thank you for calling out the BS. 

[skeletor37]

@CaraAdmin here's a +1 in case it's not clear that users of the premier shipping app in the world would like to be able to edit or delete customer records. Perhaps if you sent this thread to leadership someone would realize that it's a big deal to clients?

[CaraAdmin]

Hello @skeletor37!

Thank you so much for taking the time to share your thoughts—I completely understand your frustration. Your feedback makes a difference, and I’ve ensured that it has been shared with our development team for consideration.

While they’re currently focused on a few other projects, hearing directly from users like you helps shape what we prioritize next. We truly appreciate your patience and your passion for making ShipStation even better!

I also encourage others in the Community to share their thoughts on this feature and explain how it would benefit their workflow—your feedback helps highlight just how valuable this would be.

Have a wonderful day!

-Cara