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james35
First-timer (legacy)
Status: Investigating
We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com. Here's how this works on a few of the major ESPs: http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains https://sendgrid.com/docs/Glossary/email_authentication.html This will significantly improve deliverability and professional appearance. Best Regards, James Fredley VP of Marketing Technology FilterEasy
108 Comments
shawn2
First-timer (legacy)
So, this is still not working? I’m guessing I’ll have to start getting tracking back to our store and handle shipment emails there so we can make sure they’re going out correctly and as deliverable as possible.
rrshipstation
First-timer (legacy)
emails from Shipstations are failing DMARC , please provide SPF record and allow customer to update DKIM settings. Its been 3 year and there is no update.
Shipping55
First-timer (legacy)
How is this still "under review"? This is a common setting on any application sending email on your behalf. ActiveCampaign, MailChimp they all have the option to generate SPF and DMARC records.
jasonl
First-timer (legacy)
Need I echo the other 31 comments? How is this still an issue years later?
jcox
First-timer (legacy)
Has this ever been addressed? It's not best practice to be forced to configure the DMARC record with p=none so customers are able to receive notifications.
logan1
First-timer (legacy)
Hi, this is still an important need! Please address.
support87
First-timer (legacy)
Sendgrid can do this for you as they do it for other businesses such as ours. Upvote +1
support55
First-timer (legacy)
I just signed up for shipstation (still in trial) and my heart sank when I found out I can't validate the emails via DKIM and SPF. What's going on, why isn't this an option? This is an essential item.
orders51
First-timer (legacy)
All our emails from Shipstation are quarantined because we moved to DMARC p=quarantine a while ago. The lack of support for SPF and DKIM records at Shipstation is a HUGE problem and affects every one of our clients. We loose trust with our clients, and we spend extra money on customer support. Both are not acceptable.
flexiboiu
First-timer (legacy)
When DMARC is enabled on our domain, Shipstation notification emails are effectively turned into SPAM 100% of the time in whatever inbox they land. This being a 3 year old issue makes it look like Shipstation 1) does not care 2) has no expertise in solving a simple issue with massive impact to their entire user base. As of 2020 there is no phone support (really!) and email support is pretty useless.