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james35
First-timer (legacy)
Status: Investigating
We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com. Here's how this works on a few of the major ESPs: http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains https://sendgrid.com/docs/Glossary/email_authentication.html This will significantly improve deliverability and professional appearance. Best Regards, James Fredley VP of Marketing Technology FilterEasy
115 Comments
shawn2
First-timer (legacy)
So, this is still not working? Iรข€™m guessing Iรข€™ll have to start getting tracking back to our store and handle shipment emails there so we can make sure theyรข€™re going out correctly and as deliverable as possible.
rrshipstation
First-timer (legacy)
emails from Shipstations are failing DMARC , please provide SPF record and allow customer to update DKIM settings. Its been 3 year and there is no update.
Shipping55
New Contributor
How is this still "under review"? This is a common setting on any application sending email on your behalf. ActiveCampaign, MailChimp they all have the option to generate SPF and DMARC records.
jasonl
First-timer (legacy)
Need I echo the other 31 comments? How is this still an issue years later?
jcox
First-timer (legacy)
Has this ever been addressed? It's not best practice to be forced to configure the DMARC record with p=none so customers are able to receive notifications.
logan1
First-timer (legacy)
Hi, this is still an important need! Please address.
support87
First-timer (legacy)
Sendgrid can do this for you as they do it for other businesses such as ours. Upvote +1
support55
First-timer (legacy)
I just signed up for shipstation (still in trial) and my heart sank when I found out I can't validate the emails via DKIM and SPF. What's going on, why isn't this an option? This is an essential item.
orders51
First-timer (legacy)
All our emails from Shipstation are quarantined because we moved to DMARC p=quarantine a while ago. The lack of support for SPF and DKIM records at Shipstation is a HUGE problem and affects every one of our clients. We loose trust with our clients, and we spend extra money on customer support. Both are not acceptable.
flexiboiu
First-timer (legacy)
When DMARC is enabled on our domain, Shipstation notification emails are effectively turned into SPAM 100% of the time in whatever inbox they land. This being a 3 year old issue makes it look like Shipstation 1) does not care 2) has no expertise in solving a simple issue with massive impact to their entire user base. As of 2020 there is no phone support (really!) and email support is pretty useless.