When I joined SS the sales rep promised me it will be fixed in January 2022. It seems blatantly lied to me to get me on board... how can such a feature not been implemented since 2013? That's ridiculous.
To: Super Mgr-Sarah
Your message says this issue has been changed to "Planned". Exactly what does that mean?
We are yet another non-USA company that can't legitimately ship to 90% of our customers from Canada to USA because the new layout has a $CAD designation on pricing. The old layout doesn't provide us with customs docs and a field for a federal tax ID. That tax ID is required for all shipments over $800 US which is probably half of our shipments.
Less money could be spent on tech support if your programmers fixed the problems. Then everyone would be happy.