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jalalalala
New Contributor
Status: New

I can't go to the login page and page loading wheel icon is keep spinning.

When I try to login from my phone it says my subscription is invalid.

There is no way I can contact to a tech support since I can't access to chat since I can't login.

Is anyone having same issue?

3 Comments
Moderator-Davis
Moderator
Moderator

Howdy @jalalalala

 

Thanks for taking the time to reach out! We are thrilled you'd look to the Community for answers! 

 

When I pulled up the account, I found that labels have been able to be created as intended today (9/1/21). I was very excited to see this!

 

If you are still seeing troubles logging in on your end, please reach out to support@shipstation.com so that we can have an agent investigate and troubleshoot directly into your account to see what could be the root of this behavior.

 

I hope this helps! 🙂 

b1berry3
First-timer

having the same issue on the desktop also! Its a busy day here; need this to work!

 

Status changed to: New
Moderator-Davis
Moderator
Moderator