We ship a number of larger items using LTL carriers such as Estes, ABF Freight, Old Dominion, T-Force, YRC Roadway, and more that are not in the Carrier drop-down list. It would be extremely helpful to streamline communication with our customers if we could select the carrier name when we enter the tracking (PRO) number.
Currently, we see the tracking number in ShipStation but "Other" for the carrier as too many LTL carriers are missing from the dropdown.
As a result, the tracking number pulls across to Shopify and Amazon as carrier "Other" which means the customers cannot track their shipments.
We can provide a list of carriers we use to increase the offering on the drop-down list if needed.