NEW ORDER STATUS: BUYER INITIATED CANCELLATION FROM AMAZON.COM

[mbrower01]

Hot take: Soon, the only way a Shipstation user will know if there are buyer-initiated order cancellations is to randomly sign on to Amazon before we process orders in Shipstation and see if there are any, in order to catch them before accidentally processing them as a shipment. (WHAAATTT???)

We need to have Amazon Orders that have a buyer-initiated cancellation bring that information into Shipstation SOMEHOW. 

For example, Shipstation already recognizes different order statuses from marketplaces such as "Awaiting Payment" and "Cancelled" and separates those orders from "Awaiting Shipment."

Why can't Shipstation create a new order status called: "Pending Buyer Cancellation?"

I am not asking for the ability to actually cancel marketplace orders in Shipstation...

At the very least, we NEED ORDERS THAT HAVE A BUYER -INITATED CANCELLATION STATUS WITHIN AMAZON TO STAY OUT OF THE "AWAITING SHIPMENT" status ON SHIPSTATION.

Because we manage orders exclusively through the Shipstation API, (AND NOT SELLER CENTRAL) Amazon suggests the following:

QUOTE"

Changes to the buyer-initiated order cancelation requests for sellers who use APIs:

• You can now view buyer cancelation requests through your own systems by using the “List Order Items API”. We are adding 2 fields on the API response which developers will be able to import and surface on their systems.

• Once you import the buyer cancelation requests, you can continue to cancel orders with whichever process you currently use, either through API feeds, on Seller Central or with a file upload.

I am disappointed to say the least in my recent correspondence with Shipstation and an complete lack of empathy towards the major inconvenience this will be for Amazon sellers, especially those of us managing multiple Amazon marketplaces in Shipstation.

We PAY for Shipstation every month to AVOID having to use Seller Central. If we now must use Seller Central every day, multiple times a day, we might as well CANCEL our Shipstation subscription and process Amazon orders within Seller Central. (The shipping discounts are getting better than Stamps.com in some cases, FYI)

Thank you for taking another look at this problem and giving it thoughtful consideration.

[BWP]

Would love to see this implemented on ShipStation. SS's features are definitely lagging behind these days...

[CaraAdmin]

Hello, @BWP!

Thank you for your suggestion. We’ve passed it along to our development team for review.

Happy Shipping!

-Cara

[BWP]

@CaraAdmin 

Awesome, thanks! This would be a game changer for sure. Right now the only way to know if an Amazon customer has cancelled their order is to look in Seller Central or receive an email notification. Then, we have to manually cancel the order in Seller Central, but that status update isn't reflected in Ship Station. So we have to manually cancel it in SS as well.

It would be great if a buyer requests a cancellation that the order would be placed on hold, and if the order is cancelled it automatically be moved to the cancelled status.