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Payment method import-feature needed

UPP
Occasional Contributor
โ€Ž09-27-2021 01:29 PM
Status: Under Review

We are in need of a feature that imports and gives us the option to display the payment method on the packing slip.  I have ran an export to see what stores import the payment methods, and know I can set up automation rules to accommodate these.  The issue is that we aren't getting payment methods imported from Magento or eBay. 

 

We end up having to do a lot of work on the backend when dealing with initial sales and then returns on specific payment methods.  This would save a lot of time, and prevent a lot of mistakes.

Comment
7 Comments
Status changed to: New
Moderator-Davis
Alumni
Alumni
โ€Ž11-24-2021 08:42 AM
โ€Ž11-24-2021 08:42 AM
 
Status changed to: Completed
Moderator-Davis
Alumni
Alumni
โ€Ž04-21-2022 09:57 AM
โ€Ž04-21-2022 09:57 AM

Hello there! 

 

I have received an update from the team that we have re-added "payment method" as a criteria option for the new layout! 

 

Thanks for your patience while we rolled this out ๐Ÿ™‚

UPP
Occasional Contributor
โ€Ž04-22-2022 06:29 AM
โ€Ž04-22-2022 06:29 AM

This did not solve the issue.  The issue isn't that Payment method wasn't an option on automation, it was that payment methods do not import into shipstation from eBay and Magento.

Status changed to: Under Review
Moderator-Davis
Alumni
Alumni
โ€Ž04-22-2022 06:36 AM
โ€Ž04-22-2022 06:36 AM

@UPP,

 

Thank you for that clarification, my apologies. This was the wrong thread to update.

 

When I receive any updates about this importing information from eBay and/or Magento I will update back here directly! 

UPP
Occasional Contributor
โ€Ž04-22-2022 06:39 AM
โ€Ž04-22-2022 06:39 AM

Great!  Thank you

bghydro
New Contributor
4 weeks ago
4 weeks ago

Hi, we've been going through the exact same thing since implementing Shipstation. We are also using Magento, and the automation rule workaround isn't an option because the payment method field is blank when we do an export. 

This seems like it should be an extremely easy fix on Shipstation's end. I can only assume they're not doing it due to legal reasons. Our order processing team has to waste so much time each week looking up orders in Magento to get the payment method; I really hope this field gets added to Shipstation soon...

CaraAdmin
Khoros
2 weeks ago
2 weeks ago

Hello @bghydro!

 

Thank you for your continued support of this feature! Our developers have released a 2.5.1-beta version of the plugin, which should now successfully send over the PaymentMethod moving forward.

 

We appreciate your patience while we worked on this. 

 

Happy Shipping!

 

-Cara