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Status: New

We are experiencing an issue with any phone number that is inputted with brackets, it throws an error message with GLS Canada only and has to be manually edited by someone in our warehouse. Canada Post and FedEx seem to be accepting any format. Is there a way you can work with their API or code it in a way that shipstation will automatically change or edit the phone number to an acceptable format?


Hey there @sales139


I definitely see why this adjustment would be desired. I'll get this moved over to our ideas section so that it can be voted on 🙂 

Occasional Contributor

I realize I'm revisiting a post that's over a year old, but I'm curious—did you ever find a workaround for this issue?