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New Contributor
Status: New

When will the returns portal be fixed so that all orders shipped through shipstation work?  Currently the portal just shows a spinning gear for some orders.  This is a significant issue.

1 Comment
Super User
Super User

FYI from this ShipStation help page :

  • The Branded Returns Portal will only work with single shipment orders. It is unavailable for split shipment orders.

That caused a good bit of confusion for us until we figured it out! Might not be your issue though.