It would be helpful if Shipstation had an option to Sync/Update more often than every 12 hours. Currently Shipstation updates/Sync every 12 hours and this causes miscommunication with our warehouse and inventory management tool. This creates a gap between orders placed and quantity available.
Any chance a function can be added to chose update/Sync timing?
Our current inventory management system is updating/syncing every 5 to 7 minutes.
Hey there MindySStone,
I totally understand that desire for more frequent update/syncs. This is not a manually setting at this time, however, if you manually refresh/sync the store more and more often, the system will learn that frequency of more orders and perform that update more often. I usually see that timing can get to about every other hour or so.
I know what you're looking for is a direct setting that you can adjust, which i think is a great idea! Hopefully that can help in the meantime 🙂
100% this would be useful.
As an alternative can there be a button to sync all stores at the top. At the moment it takes 2 clicks to do this where as in theory it could be done in one quite easily?
It could be a second button at the top, or a configuration that would allow you to change the action of that button instead of bringing a dropdown to simply sync all stores?
Yes, having to use two clicks to accomplish what one click could do is terrible UX design, and Shipstation is loaded with this sort of nonsense. I sent a very long email to SS about how simple tasks take many unnecessary steps about a year ago, and while I seemed to get some interest from them, absolutely none of my suggestions have been implemented.
Ultimately I have left SS unfortunately I loved the product but simply not enough updates and bug fixes 😞