cancel
Showing results for 
Search instead for 
Did you mean: 
scott23
Occasional Contributor
Status: New

I'm writing to suggest an enhancement for the returns process in ShipStation that would greatly benefit businesses like ours. We propose a feature that allows the creation of return orders without automatically purchasing a postage label. This change would significantly speed up the returns process and offer greater flexibility to both businesses and customers.

Key Benefits:

  • Time Efficiency: Eliminates unnecessary steps, speeding up return processing.
  • Cost Reduction: Saves on operational costs as not all returns require seller-provided postage.
  • Simplified Logistics: Streamlines the process by focusing on return authorization, enhancing compliance with marketplace policies.

This feature would be a substantial improvement, saving time and resources and improving customer satisfaction by aligning more closely with their preferences and needs.

Thank you for considering this enhancement.