To be able to create a return form without having to pay for a postge label

[scott23]

I'm writing to suggest an enhancement for the returns process in ShipStation that would greatly benefit businesses like ours. We propose a feature that allows the creation of return orders without automatically purchasing a postage label. This change would significantly speed up the returns process and offer greater flexibility to both businesses and customers.

Key Benefits:

• Time Efficiency: Eliminates unnecessary steps, speeding up return processing.
• Cost Reduction: Saves on operational costs as not all returns require seller-provided postage.
• Simplified Logistics: Streamlines the process by focusing on return authorization, enhancing compliance with marketplace policies.

This feature would be a substantial improvement, saving time and resources and improving customer satisfaction by aligning more closely with their preferences and needs.

Thank you for considering this enhancement.

[CaraAdmin]

Hello @scott23!

Thank you for sharing your suggestion in the community! We truly value your input and have shared it with our development team for review. Your feedback helps us improve, and we appreciate your support!

Happy Shipping!

-Cara

[scott23]

Thanks @CaraAdmin. 

Do you know if Shipstation connect to any return integrated software from other companies to keep track of returns as we cant use the Shipstation system for our returns

[CaraAdmin]

Hello @scott23!

Thank you for your reply! While reviewing some of ShipStation’s partners, I came across ReturnGo, which might be precisely what you’re looking for. I’ve included a link that outlines its features and benefits to help you explore how it could work for your needs.

I hope you find this helpful!

Happy Shipping!

-Cara

[scott23]

Thanks, i will check it out 😀