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Occasional Contributor
Status: New

We thought we were behind by miles just changing over to .webp images on our website this Fall, and I was shocked when I saw they weren't being supported in ShipStation. Products with .webp images are just blank in the pick list.

We can't pack orders easily without the images and are now seeing a jump in the time it takes for a single orde. Not supporting these common image types leaves too much room for mistakes and is costing us in time.

Occasional Contributor

+1 Not to mention the unprofessional representation of our brand to our customers utilizing the communication templates provided by ShipStation.


WebP is a modern image format that provides superior lossless and lossy compression for images on the web and should be supported to provide superior performance to clients.