Displaying multiple order numbers when combining orders

[zAlexx]

I am aware that Shipstation offers a feature that recognizes same addresses to be able to combine orders and save on shipping cost. This has been immensely helpful, especially because there are alerts set up to help you identify these orders. However, as it stands, according to Shipstations Help center, "

• If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order created."

Although items from combined orders are shown in one packing slip, only the first order # of the combined shipments is displayed. This has has led to customer complaints stating they only received one order, and then they prematurely submit disputes which is obviously not ideal. Allowing for multiple order numbers to be displayed will negate this problem, and will enhance communication between buyer's and seller's.

[CaraAdmin]

Hello @zAlexx!

Thank you for your post in the community! Let’s see if we can gather more feedback from the community on the importance of this feature. We truly appreciate your fantastic idea—your input is invaluable to our growth and improvement!

Happy Shipping! 

-Cara

[CreativePromo]

@CaraAdmin 

We often batch multiple orders going to the same location into one combined shipment. Only showing the first order number causes confusion and ambiguity about which items were part of what order.

It would be really helpful if ShipStation could:

• Display all order numbers from the combined shipment on the packing slip and shipping confirmation (e.g., Order #12345, #12346)
• Ideally, group the items on the packing slip by order number so it’s clear which items belong to which order
• Include an option to send the shipping notification to all email addresses tied to the combined orders — not just the first one. This helps when multiple team members place separate orders shipping to the same address.

These improvements would make a big difference for both our team and customers.

[SWellford]

This would be a helpful feature for us too.