High Importance - USMCA Form Integration to Ship Station

[tl2018]

Well aware several members have requested this feature and I have contacted ship station several times regarding adding this feature. I was advised the ONLY way to get it added is to submit as a new feature request. Maybe if all users submit the same request multiple times a day and overload them they will take action.

These are the responses I received back from support, 

"I can submit a request to our management to arrange a meeting or call with you. However, I would like to clarify that the outcome is likely to remain the same."

"while we fully recognize the need for USMCA forms, they are not currently a supported feature in ShipStation. To be completely transparent, because this is a current feature limitation, the immediate technical resolution is to continue creating and printing the USMCA form outside of ShipStation." 

The whole point to using ship station is to streamline the process. Being forced to go offline for 1 document, or worse, hand bombing it, is not a solution by any means. 

[CaraAdmin]

Hello @tl2018!

Thank you for your post in the Community! I’ve connected with our development team, and I’m pleased to share that they are aware of the importance of adding USMCA document support and recognize the value it would bring to merchants.

While I don’t have an update to share at this time, I’ll continue to monitor this request. As soon as there’s any movement, I’ll be sure to update the Community!

I appreciate your patience!

-Cara

[LegacyCode]

I will +1 this request. Additionally, the issue we face is because we have been forced into using the new prepaid "guaranteed rate" duties feature, we are having to pay incorrect duty costs because most of our shipment duties fall under USMCA. So far, support offers the only workaround of paying the duties, then disputing the charges through ShipStation, which is just not a great solution. A way to revert to previous method of sending DDP and then paying assessed duties or USMCA built into the system is needed.